Webhooks not firing and have no webhook log on my shop

  • Resolved roperjonathan

    (@roperjonathan)


    6 years ago

    I have some webhooks on my website which I setup a couple of years ago on my shop. These webhooks integrated with TradeGecko to sync orders, products and customers. These webhooks were using WP Legacy API which I have now just updated to use WP Rest API V2 as advised by TradeGecko. However, when I then go try and test it, it still doesn’t appear to be working.

    What’s more, I don’t seem to have any logs for these webhooks which from what I understand isn’t correct. Do I need to recreate these webhooks again to start getting the log or are there any other reasons why I won’t be getting logs for these webhooks?

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  • Hey @roperjonathan,

    Sorry to hear about the trouble there. The Webhooks and REST API are similar but they are two separate systems in WooCommerce. So previously created Webhooks wouldn’t be used with an app or service that runs on the REST API. The app/service authenticates their REST API connection and then makes requests to the system.

    The Webhooks do generate logs when accessed, but I don’t believe the REST API does.

    To test the REST API, you can use an app like Postman (https://www.getpostman.com/).

    It might be helpful to reach out to TradeGecko. Since this is an integration with their system, they will know best what data they are expecting. They should be able to help you troubleshoot it.

    Take care,

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