Webhook Resubscription fails

  • Resolved EliteGent

    (@gentlemako)


    1 year, 9 months ago

    Hello there,

    All webhooks keep unsubscribing every few seconds. ì have seen other people with similar issues as well. This is costing a lot of orders since customers can finish a transaction.

    Please advise.

    Thank you

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @gentlemako

    I suggest you disconnect your PayPal account and then reconnect using the onboarding wizard: https://woocommerce.com/document/woocommerce-paypal-payments/#connect-paypal-account
    This will create a new REST App and register the webhooks again.

    Let me know if this works for you.

    Regards,
    Femi.

    Thread Starter EliteGent

    (@gentlemako)

    Hello Femi,

    We noticed this issue is hitting Paypal, as well as our SMPT mail sender and WordPress APi as well. When this issue happens we can’t use Paypal or send any emails in addition to seeing any WordPress plugin updates or library. it seems like all APIs somehow get disconnected and then connect every few times.

    • This reply was modified 1 year, 9 months ago by EliteGent.
    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @gentlemako

    Since this is not just affecting the PayPal plugin, you should probably be looking into a plugin conflict (conflict testing) or possibly even a hosting server setting (contact hosting partner). Since this is not a constant issue, you probably can only do conflict testing during the time that such an issue is occurring.

    In order to perform a full conflict test, to rule out eventual issues with the theme or a different plugin, we recommend temporarily activating the default theme Storefront and disabling all other plugins except for?WooCommerce and?PayPal Payments to see if the behavior persists.

    Here’s a guide that explains the steps in more detail: How to test for conflicts

    Please let us know how this works out for you.

    Kind regards,
    Joost

    Thread Starter EliteGent

    (@gentlemako)

    Hello Joost,

    Thank you for the response, We’ve already tried deactivating all plugins on the staging site, but the issue still persists, we’ve also contacted the host about it, still waiting to see where is the error coming from exactly.

    All we know so far is this is a cURL 28 timeout error.

    Please keep me updated when figuring out the resolution from other cases.

    Thank you.

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @gentlemako

    The cURL 28 error is most likely not caused on our plugin. Please take a look at this link for possible steps to correct this issue: https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Joost

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Webhook Resubscription fails’ is closed to new replies.