Webhook issue – no confirming payment

  • Resolved lasergaming

    (@lasergaming)


    6 months, 2 weeks ago

    Hi,

    Paypal transactions are getting Cancelled for not knowing payment has been received in paypal (which it is).

    I’ve tried connecting and reconnecting the account.

    I’ve Re-subscribed to all webhooks.

    I get the error “Looks like the webhook cannot be received. Check that your website is accessible from the internet.” when using the Webhook simulation.

    I’ve turned on Logs as well.

    Please advise. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian

    (@inpsydekrystian)

    Hello @lasergaming

    Occasionally, the onboarding wizard might encounter issues. This can be due to interference from certain plugins during the connection process. If you’re facing challenges connecting your PayPal account, a proven solution is to input your credentials manually. For a step-by-step guide on this manual method, you can refer to this tutorial: https://woocommerce.com/document/woocommerce-paypal-payments/#manual-credential-input

    Let us know if the issue persists after using this method.

    Kind regards,
    Krystian

    Plugin Support Krystian

    (@inpsydekrystian)

    Hello @lasergaming

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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