Webhook fires twice

  • Resolved sitesuccess

    (@sitesuccess)


    2 years, 1 month ago

    Hello,

    I created a webhook for Order Updated trigger.

    When the order is paid with 1 installment, the webhook is fired once.
    When the order is paid with 2 installments and more, the webhook is fired twice, with the same data.

    The clearing company sends only one call back to woocommerce, after a successful payment (1 or more installments)

    It’s the first time I’m seeing this issue, and I don’t know where and what to check further.

    Any ideas why this is happening and how to fix it?

    Thank you

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @sitesuccess

    Thanks for reaching out!

    If I understand you correctly, the webhook you created is being fired twice when the order is paid with 2 installments, right?

    Can you please share what webhook you created here for us to check this further?

    Furthermore, what payment gateway was used for paying installments on your site?

    Meanwhile, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    Thanks!

    Thread Starter sitesuccess

    (@sitesuccess)

    Hi,

    It happens when the order is paid with 2 or more installments (i.e 100$ is paid by 50$ & 50$).

    What do you mean by “share the webhook”? a screenshot? webhook URL?

    The website is using an Israeli clearing company with a WC plugin. It’s called Cardcom.

    System report:

    WordPress Environment

WordPress address (URL): https://students.buttoacademy.co.il
Site address (URL): https://students.buttoacademy.co.il
WC Version: 7.3.0
REST API Version: ?</img> 7.3.0
WC Blocks Version: ?</img> 9.1.5
Action Scheduler Version: ?</img> 3.5.2
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?</img>
Language: he_IL
External object cache: –

Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10240
cURL Version: 7.84.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 8.0.32
Max Upload Size: 128 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img> Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.3.0
WC Database Prefix: wm8yyer_
Total Database Size: 186.74MB
Database Data Size: 120.98MB
Database Index Size: 65.76MB
wm8yyer_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
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`

    Thanks

    Igor H

    (@ihereira)

    Hi,

    Sorry to hear about this.

    May I ask you to provide one more piece of information? Please navigate under WooCommerce > System Status > Logs (to see if there is any error visible). If so, share a copy of any fatal error log found, thanks.

    Thread Starter sitesuccess

    (@sitesuccess)

    Thanks.

    Here’s the only fatal error log found:

    2023-01-13T06:12:59+00:00 CRITICAL syntax error, unexpected 'return' (T_RETURN) ????? /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php ????? 448

2023-01-13T06:13:56+00:00 CRITICAL syntax error, unexpected 'return' (T_RETURN) ????? /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php ????? 448

2023-01-13T06:36:32+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function my_woocommerce_webhook_payload(), 1 passed in /home/buttoaca/students1.buttoacademy.co.il/wp-includes/class-wp-hook.php on line 310 and exactly 4 expected in /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php:447
    Stack trace:

0 /home/buttoaca/students1.buttoacademy.co.il/wp-includes/class-wp-hook.php(310): my_woocommerce_webhook_payload(Array)

1 /home/buttoaca/students1.buttoacademy.co.il/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

2 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/class-wc-webhook.php(482): apply_filters('woocommerce_web…', Array, 'order', 23978, 2)

3 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/class-wc-webhook.php(319): WC_Webhook->build_payload(23978)

4 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/wc-webhook-functions.php(78): WC_Webhook->deliver(23978)

????? /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php ????? 447

2023-01-13T06:38:33+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function my_woocommerce_webhook_payload(), 1 passed in /home/buttoaca/students1.buttoacademy.co.il/wp-includes/class-wp-hook.php on line 310 and exactly 4 expected in /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php:447
    Stack trace:

0 /home/buttoaca/students1.buttoacademy.co.il/wp-includes/class-wp-hook.php(310): my_woocommerce_webhook_payload(Array)

1 /home/buttoaca/students1.buttoacademy.co.il/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

2 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/class-wc-webhook.php(482): apply_filters('woocommerce_web…', Array, 'order', 23979, 2)

3 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/class-wc-webhook.php(319): WC_Webhook->build_payload(23979)

4 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/wc-webhook-functions.php(78): WC_Webhook->deliver(23979)

????? /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php ????? 447

2023-01-13T06:39:14+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function my_woocommerce_webhook_payload(), 1 passed in /home/buttoaca/students1.buttoacademy.co.il/wp-includes/class-wp-hook.php on line 310 and exactly 4 expected in /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php:447
    Stack trace:

0 /home/buttoaca/students1.buttoacademy.co.il/wp-includes/class-wp-hook.php(310): my_woocommerce_webhook_payload(Array)

1 /home/buttoaca/students1.buttoacademy.co.il/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

2 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/class-wc-webhook.php(482): apply_filters('woocommerce_web…', Array, 'order', 23979, 2)

3 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/class-wc-webhook.php(319): WC_Webhook->build_payload(23979)

4 /home/buttoaca/students1.buttoacademy.co.il/wp-content/plugins/woocommerce/includes/wc-webhook-functions.php(78): WC_Webhook->deliver(23979)

????? /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php ????? 447
    anastas10s

    (@anastas10s)

    Howdy @sitesuccess

    What do you mean by “share the webhook”? a screenshot? webhook URL?

    The website is using an Israeli clearing company with a WC plugin. It’s called Cardcom.

    While investigating the site’s System Status Report (SSR), it appears that the CardCom Payment Gateway: by CardCom LTD – 3.4.7.9 is indeed activated.

    2023-01-13T06:39:14+00:00 CRITICAL Uncaught ArgumentCountError: Too few arguments to function my_woocommerce_webhook_payload(), 1 passed in /home/buttoaca/students1.buttoacademy.co.il/wp-includes/class-wp-hook.php on line 310 and exactly 4 expected in /home/buttoaca/students1.buttoacademy.co.il/wp-content/themes/astra-child/functions.php:447

    Furthermore, it appears that the error log points to the currently active Astra theme.

    Feel free to get in touch with their support channel(s), as they would be in a better position to assist you. From what I gather, they can be reached via the links below:

    I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

    Thread Starter sitesuccess

    (@sitesuccess)

    Thank you,

    I don’t think it’s an Astra issue, since I have other websites using it, without this issue.
    Also, the webhook is fired twice only on 2< installments orders.

    If it’s not an Astra issue, would you recommend checking with CardCom Gateway? Even though, that previous checks show they return only 1 call to WC on any order.

    Hi @sitesuccess

    The error log points to the custom function my_woocommerce_webhook_payload() that is located on your theme’s functions.php.

    Since custom coding is outside our scope of support, I am leaving this thread open for a bit to see if anyone can chime in to help you out.

    For questions related to development and custom coding, your best bet is to ask on any of these channels for support. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, too.

    Hope this helps!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Webhook fires twice’ is closed to new replies.