Web Story Media Library Issues

  • Resolved shylaminocha

    (@shylaminocha)


    2 years, 1 month ago

    Certain keywords in the media library – such as ‘cake’ are no longer searchable or showing up, while others such as ‘cookies’ are. And previously added images using the no longer searchable keywords are showing blurred withing a web story.

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  • @shylaminocha Thank you for your report. We are happy to help but please share a few additional details.

    1. Could you please test to see if you get the same issue when Web Stories is the only plugin activated on the site and when using a default theme?
    2. We can try to evaluate things on our end if you could provide your?Site Health?information?privately?here.
    3. Could you please share a screen recording of your experience using a service such as Loom or Recordit then share the URL here? Please open the media modal as well so we can take see your image file info.
    4. What is the file name for the image you are trying to search?

    @shylaminocha We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you experience any other issues. Thank you!

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