Web Stories Editor Crashes

  • Resolved broganab

    (@broganab)


    4 years, 2 months ago

    I’ve just installed the plugin and when I try to use one of the templates the editor crashes. This is the error message I get:

    “Something went wrong!

    The editor has crashed. Please try reloading the page and report the error using the button below.

    Apologies for the inconvenience.

    Reload”

    I’ve tried reloading the page multiple times but the error keeps coming up.
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there,

    Sorry to hear you’re having troubles with the editor. If you click on the “Report Error” link, you should get linked to GitHub.com where you could open a bug repot with the error message already pre-filled. That would be very helpful for us.

    Alternatively, please open your browse’s developer tools (press F12) and switch to the “Console” tab. Then, try to use one of the templates. There should now be some error message(s). Please paste it here or share a screenshot of it.

    Many thanks in advance.

    @broganab We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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