Web Site Not Working Properly in "Mobile Version"-No Header or Menu, Old Content

  • Resolved campheri

    (@campheri)


    9 years, 6 months ago

    I am new to WordPress and have run into an issue.

    I am using the Vantage Theme hoping to take advantage of the responsive layout so that my web site, https://www.campheritage.org, will look good on all devices. When I attempt to access the web site in Safari and Chrome on my iPhone, I run into some issues. (I have disabled all plugins, except SiteOrigin ones. I am running the latest version of everything. I haven’t done any crazy coding or anything like that.)

    1. My browser (Safari and Chrome) takes me to a “mobile version” of our web site. There is a black bar at the top of the page with the words “Menu” and “Blank Title” in it. My header and menu do not show up. At the bottom of the page, I am given the option to choose the version I wish to view, mobile or web. If I click on the web version, everything works properly.

    Where is this unnecessary, unwanted mobile version coming from? Is this a browser issue? How do I remedy this for myself and my mobile visitors?

    2. The content showing up on this “mobile version” of my web site is old. The content was replaced over a week ago. A photo link/button does not show up; however, a placeholder for it shows up and the link works properly.

    Why is old content showing up on the home page of this “mobile version”? How do I get at least the current home page content to show up on this page?

    Thanks for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter campheri

    (@campheri)

    Can anyone help me? Anyone….?

    Hi campheri

    That mobile version might be coming from some sort of mobile plugin. There are a few plugins that do this. You’d just need to go through all your plugins and try figure out which plugin might be creating the mobile version.

    Jetpack has a mobile version module. If you have Jetpack installed, just make sure you disable this component.

    Thread Starter campheri

    (@campheri)

    I initially installed Jetpack, but haven’t figured out how to use it yet. It has been deactivated for over a week now.

    The only plugins that are currently active are:

    PageBuilder by Site Origin
    SiteOrigins Widgets Bundle

    Thanks!

    I have come across some webhosts that create a mobile version of your site. I can’t remember which host it was, but I seem to remember it being Hostgator or Godaddy.

    Even if you aren’t hosting with one of these providers, it might be worth asking your hosts if they’re creating the mobile version.

    Thread Starter campheri

    (@campheri)

    Bluehost is our web host. I contacted their tech support and was told that they have not created a mobile version of our site.

    We get our domain names from GoDaddy. I contacted their tech support. We deleted the only thing that could be remotely accused of causing the mobile version issue. Nothing changed.

    I’m still stuck with a rotten mobile version. Do you have anymore ideas? If I could only change the content….

    Hi @campheri

    Thanks for the feedback. Please try the following:

    1. Switch to a default theme like Twenty Fifteen.
    2. Temporarily de-activate all plugins.
    3. Retest the the site on mobile.

    If the problem persists you’ll have confirmed that the theme and/or plugins aren’t involved.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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