Web pages with slider images not loading on mobile devices with Cleantalk plugin

  • Resolved mrbob54

    (@mrbob54)


    1 year, 6 months ago

    This problem just recently started. With CleanTalk activated, I have two websites that won’t finish loading on mobile chrome browsers unless the chrome browser cookies, site data and images are cleared. Once cleared the websites will load but for a time or two but then reverts back to not loading. Both of these websites have slider images and that is where the loading seems to stop. When it does stop here, nothing else on the site loads or works including the menus. If I disable the cleantalk plugin the mobile websites load fine without clearing the Chrome browser. As soon as I activate the Cleantalk plugin the sites won’t load. The two sites I’m having trouble with are beckyimhauser.com and web-tek.us
    Thank you

    • This topic was modified 1 year, 6 months ago by mrbob54.

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Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Please, deactivate the plugin with the “Complete deactivation” option enabled and then activate it again.

    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings -> Antispam by Cleantalk -> Advanced settings )
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Proceed to the plugin’s settings. (See item 1.)

    Did it help?

    Thread Starter mrbob54

    (@mrbob54)

    I went to make your suggested steps but noticed there was an update for the Cleantalk plugin. I updated the plugins on both websites and they started working ok. So I have not done the above steps yet.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Glad that the problem was solved. Ley us know if you need any help.

    Thread Starter mrbob54

    (@mrbob54)

    Do you recommend I still do the original steps you suggested above or do you think the update is sufficient?

    Plugin Support sergecleantalk

    (@sergecleantalk)

    If everything is fine now then there are no additional actions needed.

    Thread Starter mrbob54

    (@mrbob54)

    Thanks so much for your help. I appreciate it.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    You’re welcome!

Viewing 7 replies - 1 through 7 (of 7 total)
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