Web page freezes when first trying to download a document file

  • Hi there,

    I have set up a facility for users, once they have logged onto the WP customer-area to download document files, however when I click on ‘download’, my web page freezes for about 1-2 minutes, then unfreezes and the download link then works perfectly. This delay is quite annoying, does anyone know of a solution to this. (Prior to a couple of days ago, clicking on the ‘download’ link would generate an unresponsive script error message, that seems to have disappeared?).
    Any help would be really great
    Phil Ross

Viewing 5 replies - 16 through 20 (of 20 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    Yikes, there’s something more serious going on with the functionality that is triggered when downloading a file. It’s going to be an issue with the logic of the code, which might be really easy to spot from the theme/ plugin developer who created it but very tricky for other people to spot.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    But try deactivating all of your plugins to explore whether any could be repsonsible

    Thread Starter philross64370

    (@philross64370)

    Hi there,
    The result of the console check I did related to Opera, for Chrome I get “Aw snap – something went wrong while displaying this web page” or I get ‘unresponsive page error’ … However for Microsoft Edge it just freezes and seems to be loading something but never gets there …
    Thanks Phil

    It really seems like the code has issues. You should contact the developer of the customer area plugin you’re using

    Thread Starter philross64370

    (@philross64370)

    Many thanks for your help so far
    Phil

Viewing 5 replies - 16 through 20 (of 20 total)
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