we successfully logged in, but were not able to create a file in the given direc

What have you entered in the Remote path field?

Please ensure it is relative and exists on your FTP.

If you are wanting to put your backup in a folder named WPBackup on your FTP, create the folder first and then enter WPBackup and not the file path

If I do it the way you suggest, then the final folder will never be recognized, which is for example: operaboadrhodes.com/ It has been working this way for so long, you can see in the screenshot exactly what it shows. What is certain is that there is no problem with sftp, but I want to work with ftp as well.
screenshot: https://ibb.co/0Fwgnh7

Can you check that there is not any firewall blocking the connection?

Can you also check that your FTP does not require encryption?

Here is the connection settings about hetzner ftp:
https://tinyurl.com/29zwzmv6

The strange thing is that it worked for a while and then stopped, where should I go for the firewall at Hetzner? Because the VPS server I have has a firewall, but it has never caused me a problem

Also, another storage server that I use with the S3 protocol does not cause me any problems, should I contact Hetzner? Or is there something that needs to be resolved by the plugin?

• This reply was modified 11 months, 2 weeks ago by baspax1.

Does Hetzner have support?, I would check with them

The official response was this:

“Filezilla works because you are logged in via SFTP.
Updraft, however, uses FTP.
Everything looks fine from our server side.
The error message also looks more like a local firewall problem.”

I can’t understand which firewall it refers to at the local level, since it’s a webpage hosted on a VPS server with port 21, 22 already open. I already have an FTP connection to this server.

I’m even more confused now.

Have you tried temporarily deactivating the firewall on VPS server (just as a test). Firewall rules are updated all the time so I would not rule this out.