we had an error: Internal Error: too much recursion

  • Resolved DODO Internet

    (@studioviv)


    2 weeks, 4 days ago

    I was working in the ‘content’ tab. Within this tab I have some groups of elements. In some of those groups are a list of tiles. I wanted to separate these tiles into smaller groups to give them a category in the configurator font view. So I selected some of them and created a new group. See https://snipboard.io/3KRLEj.jpg. This worked fine with one group, but when I add more groups to the configurator it stopped working. And is not opening on the frontend. In the console of the product page I noticed the following error with a list of other stuff in the console:
    we had an error: Internal Error: too much recursion
    See also: https://snipboard.io/rFYQfu.jpg

    How can I solve this issue?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor Marc Lacroix

    (@marcusig)

    Hi there,

    Could you export the configurator data from the admin, and share it with me?

    You can send it here: https://wc-product-configurator.com/contact

    Marc

    Plugin Contributor Marc Lacroix

    (@marcusig)

    Hi there,

    The issue is that somehow, a group became the “child of its own child”, creating an infinite loop in the conditional logic.

    In order to fix this issue:

    • go to the content section,
    • edit the choices of Achterwand.
    • “Group 6” is the one with the issue. So drag and drop it before group 5, and then back after group 5. This will reset Group 6 parent, which should resolve the issue.
    Thread Starter DODO Internet

    (@studioviv)

    Hi There,

    Thanks this seems to work. But it is kinda impractical. Every time I add a new group the configurator stops working. So then I have to go back to the previous content layer to switch some groups around to make it reset and then it works again. This is time consuming and hard for our clients, who might be working with the configurator in the future, to understand.

    Hopefully this will be resolved.

    Plugin Contributor Marc Lacroix

    (@marcusig)

    Could you send me a screencast of the process, where the issue happens?
    I haven’t encountered this before or seen an other report of the same issue, so wondering what can be causing it.

    Thread Starter DODO Internet

    (@studioviv)

    Hello,

    I made a video of the issue. Could you download this?

    https://we.tl/t-stGIDjkFWd

    Plugin Contributor Marc Lacroix

    (@marcusig)

    Hi there,

    Thanks for the video.
    I was able to reproduce the issue, and I’m working on a fix.

    Marc

    Plugin Contributor Marc Lacroix

    (@marcusig)

    This issue should be fixed in version 1.3.8, released this day.

    Thread Starter DODO Internet

    (@studioviv)

    Hi Marc,
    I tested it out but unfortunately we still have the issue. My co worker already updated the plugin to 1.3.8

    Plugin Contributor Marc Lacroix

    (@marcusig)

    Do you mean that you get the error again after grouping items? Or the existing error does not go away?

    Thread Starter DODO Internet

    (@studioviv)

    the existing error does not go away. Updating the plugin did not fix it.

    Plugin Contributor Marc Lacroix

    (@marcusig)

    Ok. The fix will not remove the existing error, as this is due to corrupted data.
    The existing data should be fixed using the method used previously (re-ordering the items).
    The fix is to prevent the data from getting corrupted again, when making new groups in the future.

    Thread Starter DODO Internet

    (@studioviv)

    Alright. Thank you!

Viewing 12 replies - 1 through 12 (of 12 total)
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