We get this error An error occurred while attempting to create the refund using

  • Resolved bredamcguigan

    (@bredamcguigan)


    5 months, 2 weeks ago

    HI,

    We are getting this error when we try to make a refund: We get this error An error occurred while attempting to create the refund using the payment gateway when we click on Refund via Stripe button.

    I checked the web hook and its ok. I reverted to an older version of the plugin and I get the same error. I looked at the logs file but can’t see any problems on it.

    the last 2 items on the log file are:

    2024-06-12T10:12:30+00:00 Debug ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== payment_intents/pi_3PKdM6HDVM1JeeUQ11txXNhh?expand[]=payment_method response with stripe-version: 2019-09-09 ====End Log==== 2024-06-12T10:12:46+00:00 Debug ====Stripe Version: 8.3.1==== ====Stripe Plugin API Version: 2019-09-09==== ====Start Log==== account ====End Log====

    can you help?

    thanks

    Breda

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