We don’t have a mailing address on file with paypal pro gateway

  • Resolved gripex

    (@gripex)


    3 years, 6 months ago

    Got a brand new ecom site setup with paypal pro gateway. The user can place an order and all of that works correctly, the money shows up in paypal etc, but there is no shipping address in paypal, on paypal it says “We don’t have a mailing address on file” for the order.

    What do i need to enable or mess with?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter gripex

    (@gripex)

    also i have this error showing:
    “PayPal-Pro gateway requires SSL certificate for better security. The Secure checkout option is disabled on your site. Please ensure your server has a valid SSL certificate so you can enable the SSL option on your checkout page.”

    not sure if its related or not but lost on that one too as i have valid ssl setup.

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, are you sure this issue is not coming from WooCommerce plugins settings?

    Regards

    Thread Starter gripex

    (@gripex)

    what would i look for?, im very new to WP and WC

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    “PayPal-Pro gateway requires SSL certificate for better security. The Secure checkout option is disabled on your site. Please ensure your server has a valid SSL certificate so you can enable the SSL option on your checkout page.”

    You might need to speak to your host about this issue. Also check with PayPal support staff.

    Kind regards

Viewing 4 replies - 1 through 4 (of 4 total)
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