We could not retrieve data from the specified Element.

  • Resolved mikegriffinn

    (@mikegriffinn)


    3 years, 5 months ago

    Our customers can’t checkout with their credit cards. Paypal works fine. But when they try to use WooCommerce Payments, an error is thrown:

    “We could not retrieve data from the specified Element. Please make sure the Element you are attempting to use is still mounted.”

    How do we fix that?

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter mikegriffinn

    (@mikegriffinn)

    WP Rocket was caching /checkout/ so I exempted that page from caching and it started working.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now. If you have any further questions, I recommend creating a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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