We can′t send emails any more

  • Hi! First of all thanks for making we all use this fantastic tool.

    I get in touch with you because we can′t send emails some weeks ago. The method we use is “MailPoet Sending Service” and version 3 of the plugin. I′ve already read the list of the most common problems, so I check the system status and click on the hyperlinked URL below the Task Scheduler heading and it will open the response “pong”.

    Could you tell me the error?

    Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter nuovithomes

    (@nuovithomes)

    We are trying to use “Latest Post Notifications” option.

    Thanks

    We had the same problem with a different result. One of the updates to Mailpoet 3 since July 17th, 2018 broke the send.

    We got the “Oops! There seems to be an issue with the sending on your website. See our guide to solve this yourself.” at the top of the email list.

    Clicking on the link sent us to https://beta.docs.mailpoet.com/article/231-sending-does-not-work

    following that through we found that the mailpoet-router was always sending us to the home page.

    This appeared to be a problem with the way the URL was being configured.

    So we went to mailpoet/setting to preview the Mailpoet page. Same thing happened.

    We then checked the website to check our PHP settings. We have the website set to run on PHP 7 but the phpinfo page showed we were running PHP 5.

    This pointed us to look at the .htaccess files.

    In it, we found two PHP handlers lines.
    AddHandler application/x-httpd-php70s .php
    AddHandler application/php-56 .php

    Removing the second one fixed the problem.

    Going through the release notes we found that version 3.8.5 released on 14th August, 2018 had this to say:

    Changed: End of support for PHP 5.3 and 5.4. Please upgrade to PHP 7.0 or newer!

    While the Mailpoet Team told us this was coming, and the there would be a grace period, it appears they didn’t bother telling us the grace period would be between hitting the “update” button for the plugin, and the plugin finishing its install.

    Hopefully, this is the problem you are having and this sorts it.

    Hi @nuovithomes,

    Can you please make sure your Automatic Latest Content block is placed in a one-column layout?

    @leninkster,

    As we replied to you via email, MailPoet will require PHP version 7 by the end of 2018.

    In the meanwhile, we continue supporting PHP 5.6.

Viewing 4 replies - 1 through 4 (of 4 total)
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