We are paid customer, please reply my email and fix the issue

  • Resolved lovebeans

    (@lovebeans)


    1 year, 5 months ago

    Hi, Team

    Our customers can not register in. It always shows” please resolve captcha correctly “.

    Previously, we had the same issue on the woocommerce checkout. Your team replied to me we should set up failback option to V2. We did! Just in case, I unticked the captcha on woocommerce checkout to make sure customers will not be stopped by your plugin. So we presumed everything should be fine.

    However, today, one of our loyal customers call us that the same issue even happens on the registration form. This is totally intolerable!!!

    2 hours ago, I sent email to [email protected] by replying to the previous email.

    Please help to fix this issue immediately. I can not believe your plugin keeps letting us lose sales and customers’ trust.

Viewing 1 replies (of 1 total)
  • Plugin Author robertabela

    (@robert681)

    Hello @lovebeans

    This forum is reserved to the users of the free edition users, so please understand that we cannot assist you via this forum.

    Having said that please note that as explained in a previous email thread earlier on today someone from our team is already looking into your issue. Please excuse our slow responsiveness this week since the team is attending WordCamp Europe.

    Thank you for your understanding and have a good day.

Viewing 1 replies (of 1 total)
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