WC Subscriptions – change from one unsupported Stripe gateway to another

  • Resolved digitalblanket

    (@digitalblanket)


    3 years, 10 months ago

    We have a site with WC Subscriptions, and want everyone to have their subscription automatically renew. Unfortunately there was an error where Manual Payments were accidently enabled, which allowed some customers to check out with a third party Stripe gateway (a plugin created by Sumo Payment Plans).

    I have now disabled Manual Payments, and expected that on the new renewal customers who renew through the official Stripe gateway would be switched to automatic renewals. But this did not happen, they are still marked as manual renewal.

    I am now trying to complete the steps at https://docs.woocommerce.com/document/subscriptions/add-or-modify-a-subscription/#section-8 but cannot find the src_ or card_ ID within Stripe for these new payments which were made through the official Stripe gateway, so that I can manually change them to automatic as admin. I can see the cus_ ID in Stripe but the official Stripe plugin uses Payments Intent not Charges API, and hence I don’t believe a src_ or card_ ID is created?

    Would the PI_ ID work for this, instead of the src_ or card_ ID?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gui A. a11n

    (@guicmazeredo)

    Hi there,

    Can you please open a ticket through this link:

    https://woocommerce.com/my-account/create-a-ticket/

    Make sure to open it from the WooCommerce account that owns to the license for WooCommere Subscriptions and include the following details:

    – The link to this forum topic
    – A copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thanks!

    Thread Starter digitalblanket

    (@digitalblanket)

    Thanks, I’ll try to get the client who purchased the plugin to do that from their account.

    Since posting I’ve found https://stripe.com/docs/payments/payment-intents/migration#saved-cards which indicates Cards, Sources, and PaymentMethods are basically the same thing. That makes me think the src_ ID, card_ ID and PM_ ID are the same, and hence I can use the customer’s PM_ ID instead of the src_ ID. Any thoughts on whether this is the case?

    @digitalblanket I feel it’s likely quicker for you to give that a try rather than go digging for answers. If it doesn’t work, I imagine there will be some information logged.

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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