WC product names are all the same!

Hi @karenbrand

all of my products got the same name in the product list

If the individual products are all right, then this could be a caching issue. Please clear your browser’s cache as explained in this guide and see if that makes a difference: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

If that doesn’t work, please clear cache further as explained in this guide: https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

If that doesn’t help either, then please share a copy of your site’s System Status so we can take a detailed look into the issue. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thank you!

I’ve done all that you asked. I know it’s not just my browser because multiple people are having the same issue. Here’s my report.

### WordPress Environment ###

WordPress address (URL): https://www.horsespiritartsgallery.com
Site address (URL): https://www.horsespiritartsgallery.com
WC Version: 6.9.4
REST API Version: ? 6.9.4
WC Blocks Version: ? 8.3.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.7.39-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.9.4
WC Database Prefix: wp_z8spr4180n_
Total Database Size: 117.71MB
Database Data Size: 96.04MB
Database Index Size: 21.67MB
wp_z8spr4180n_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_woocommerce_order_items: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_z8spr4180n_woocommerce_order_itemmeta: Data: 0.18MB + Index: 0.14MB + Engine MyISAM
wp_z8spr4180n_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp2_duplicator_pro_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_duplicator_pro_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_et_bloom_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_options: Data: 1.29MB + Index: 0.04MB + Engine MyISAM
wp2_postmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp2_posts: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp2_snippets: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp2_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp2_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp2_yoast_indexable: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp2_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp2_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_yoast_prominent_words: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp2_yoast_seo_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_actionscheduler_actions: Data: 5.02MB + Index: 3.59MB + Engine InnoDB
wp_z8spr4180n_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_actionscheduler_logs: Data: 2.02MB + Index: 3.03MB + Engine InnoDB
wp_z8spr4180n_atum_export_templates: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_z8spr4180n_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z8spr4180n_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_atum_product_data: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_z8spr4180n_aws_cache: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_aws_index: Data: 4.13MB + Index: 2.36MB + Engine InnoDB
wp_z8spr4180n_cff_facebook_feed_locator: Data: 0.04MB + Index: 0.03MB + Engine MyISAM
wp_z8spr4180n_cff_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_cff_feed_caches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_cff_sources: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_check_email_log: Data: 0.19MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_comments: Data: 0.08MB + Index: 0.04MB + Engine MyISAM
wp_z8spr4180n_duplicator_pro_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_duplicator_pro_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_ess_social_statistics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_et_bloom_stats: Data: 1.16MB + Index: 0.24MB + Engine MyISAM
wp_z8spr4180n_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_fg_album: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_fg_gallery: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_fg_media: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_monsterinsights_pageinsights_cache: Data: 0.68MB + Index: 0.05MB + Engine MyISAM
wp_z8spr4180n_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_field_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_nf3_upgrades: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_ninja_table_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_options: Data: 23.23MB + Index: 1.27MB + Engine InnoDB
wp_z8spr4180n_postmeta: Data: 34.13MB + Index: 4.49MB + Engine MyISAM
wp_z8spr4180n_posts: Data: 8.19MB + Index: 0.88MB + Engine MyISAM
wp_z8spr4180n_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z8spr4180n_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_z8spr4180n_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_z8spr4180n_term_relationships: Data: 0.16MB + Index: 0.30MB + Engine MyISAM
wp_z8spr4180n_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_tg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_tg_item_skins: Data: 1.46MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_thesis_terms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_tm_taskmeta: Data: 0.45MB + Index: 0.03MB + Engine MyISAM
wp_z8spr4180n_tm_tasks: Data: 0.11MB + Index: 0.02MB + Engine MyISAM
wp_z8spr4180n_usermeta: Data: 0.18MB + Index: 0.07MB + Engine MyISAM
wp_z8spr4180n_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_wc_admin_notes: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_wc_admin_note_actions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_wc_category_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_wc_customer_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_wc_order_product_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_z8spr4180n_wc_order_stats: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_z8spr4180n_wc_order_tax_lookup: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_wc_product_meta_lookup: Data: 0.14MB + Index: 0.17MB + Engine MyISAM
wp_z8spr4180n_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_z8spr4180n_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_wpmailsmtp_debug_events: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_z8spr4180n_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_z8spr4180n_wps_hit: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wp_z8spr4180n_wps_index: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_z8spr4180n_wps_key: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_wps_object_type: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_z8spr4180n_wps_query: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_wps_uri: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_wps_user_agent: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_z8spr4180n_yoast_indexable: Data: 9.50MB + Index: 2.81MB + Engine InnoDB
wp_z8spr4180n_yoast_indexable_hierarchy: Data: 1.47MB + Index: 0.56MB + Engine InnoDB
wp_z8spr4180n_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_z8spr4180n_yoast_primary_term: Data: 0.19MB + Index: 0.16MB + Engine InnoDB
wp_z8spr4180n_yoast_prominent_words: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
wp_z8spr4180n_yoast_seo_links: Data: 0.35MB + Index: 0.09MB + Engine MyISAM
wp_z8spr4180n_yoast_seo_meta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM

### Post Type Counts ###

acf-field-group: 1
attachment: 6861
custom_css: 2
displayed_gallery: 8
et_header_layout: 1
et_pb_layout: 10
et_template: 5
et_theme_builder: 1
gift_card: 1
nav_menu_item: 11
ngg_album: 2
ngg_gallery: 13
ngg_pictures: 92
ninja-table: 1
nivoslider: 2
oembed_cache: 3
page: 128
post: 2
product: 1313
project: 4
revision: 853
sc_event: 1
shop_order: 166
shop_order_refund: 6
tablepress_table: 9
the_grid: 2
tribe_events: 138
tribe_organizer: 4
tribe_venue: 3
wafs: 2
wcp_ruleset: 1
wcs_ruleset: 1
wpscevents: 2
yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

The Events Calendar: by The Events Calendar – 6.0.1
ManageWP - Worker: by GoDaddy – 4.9.14
Bloom: by Elegant Themes – 1.3.12
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
Code Snippets: by Code Snippets Pro – 3.2.0
Conditional Payments for WooCommerce: by Lauri Karisola / WP Trio – 2.3.1
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.5
Divi Icon Toolkit: by Divi Framework – 1.2.1
Divi Booster: by Dan Mossop – 3.8.5
The Events Calendar PRO: by The Events Calendar – 6.0.1
MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.3.7
MonsterInsights Pro: by MonsterInsights – 8.9.0
MailChimp: by MailChimp – 1.5.8
MonsterInsights - Page Insights Addon: by MonsterInsights Team – 1.5.1
PixelYourSite: by PixelYourSite – 9.2.0
reCAPTCHA for WooCommerce: by WPElitePlugins – 1.0.9
Search Engine Visibility: by GoDaddy – 0.5
TablePress Extension: Responsive Tables: by Tobias B?thge – 1.8
TablePress: by Tobias B?thge – 1.14
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.22

List Products By Category Widget For WooCommerce: by Blaze Concepts – 1.3.0
Related Products for WooCommerce: by PeachPay – 3.3.13
SKU Label Changer For WooCommerce: by Codember – 2.2
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.5
WooCommerce PayPal Payments: by WooCommerce – 1.9.3
WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 3.2.0
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.9.4
Yoast SEO: by Team Yoast – 19.7.1
WP Meta and Date Remover: by Prasad Kirpekar – 1.9.7
WP Super Cache: by Automattic – 1.9
YITH WooCommerce Badge Management: by YITH – 2.9.0
YITH WooCommerce Quick View: by YITH – 1.19.0

### Inactive Plugins (6) ###

Advanced Woo Search: by ILLID – 2.63
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
ATUM Export Pro: by Stock Management Labs? – 1.4.2
ATUM Inventory Management for WooCommerce: by Stock Management Labs? – 1.9.21
More Sorting Options for WooCommerce: by WP Wham – 3.2.9
Yoast SEO: WooCommerce: by Team Yoast – 14.6

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

installatron_hide_status_test.php: by  –
ManageWP - Worker Loader: by GoDaddy – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #4152 - /shop-online/
Cart: #4156 - /cart/
Checkout: #4161 - /checkout/
My account: #4164 - /my-account/
Terms and conditions: #4176 - /terms-conditions/

### Theme ###

Name: HorseSpiritArtsChild
Version: 1.0.0
Author URL: https://www.wingsofthesun.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.18.0
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-09-28 19:45:46 -04:00
Options: ?
Notes: 101
Onboarding: completed

### Action Scheduler ###

Complete: 8,331
Oldest: 2022-08-28 09:46:25 -0400
Newest: 2022-09-28 09:41:48 -0400

Failed: 11
Oldest: 2021-01-31 12:35:16 -0500
Newest: 2021-01-31 12:35:16 -0500

Pending: 4
Oldest: 2022-09-28 09:46:48 -0400
Newest: 2022-10-01 04:31:23 -0400

### Status report information ###

Generated at: 2022-09-28 09:45:44 -04:00

Hi @karenbrand

I understand that even after clearing your browser and site’s cache, the error still persists.

Can you please try to perform a full conflict test to rule out any conflicting theme or plugin present on your site?

https://woocommerce.com/document/how-to-test-for-conflicts/