WC Home page 404 error

Hello @chamster,

Thanks for reaching out to us!

I’ve performed some cross-testing on my local site with the latest versions of WordPress 5.9.3, WooCommerce 6.5.1, and our free Storefront theme. No other plugin is enabled.

When doing so I’ve not been able to replicate the behavior you describe with the WooCommerce Home page ([my-web-site-.com]/wp-admin/admin.php?page=wc-admin) displaying a 404 error.

It could be code from another plugin or a theme on your site which is causing this behavior.

You can test if that’s the case on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront.

Once you have disabled all other plugins and switched the theme if the behavior is resolved you can then enable your theme first and each plugin testing after each one is enabled until the behavior returns to locate the culprit.

You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Let us know how it goes.

I did the following:
– Updated WP and all plugins, themes.
– Disabled all plugins except WC, including all WC extensions.
– Switched to different themes: 2021, 2019, Storefront.
– Deleted and resinstalled WC.

In all cases I still get the error at https://mysite.com/wp-admin/admin.php?page=mwc-admin

Any other ideas? Thanks.

Hi @chamster

Thanks for taking these troubleshooting steps.

With a full conflict test done you should not be getting this error as it is not a default behavior of WooCommerce installations.

That indicates it is due to some foreign element (any tool or code that is not part of a basic WooCommerce setup) that is existing and has gone unnoticed.

Do you have a security plugin? Our first recommendation is to disable that.

If that doesn’t help, you’d want to carefully conduct a full conflict test to narrow down to the potential culprit. Here’s the conflict test guide again for reference: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If that doesn’t yield a result still, then you may want to uninstall and reinstall WooCommerce which you already tried. Please note that it takes an additional destructive step to delete everything. We’ve explained further in this guide: https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce.

Cheers

I’ll look into some of those other suggestions.

But in case I can’t get WC home working, is that a problem? Can I use WooCommerce without having access to whatever is on the Home link?

Hi @chamster

I wouldn’t leave it unfixed as it could cause other issues as well.
In addition to the above suggestions, resaving permalinks can sometimes fix issues like this. To do this, go to?Settings > Permalinks, change the setting to something else and save, and then change it back to how it was before and save again.

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful.

If you have further questions, please feel free to open a new topic.