WC analytics settings “Excluded Statuses” not working

  • Resolved wpshushu

    (@wpshushu)


    3 weeks, 2 days ago

    Ticking/unticking excluded statuses in analytics settings and save, it doens’t seem to have any effect refreshing the Analytics => Overview or Orders pages. Tried WooCommerce => Status => Tools => Clear Analytics Cache several times, didn’t help.

    On WooCommerce version 9.3.3

    What am I missing?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @wpshushu,

    Thank you for reaching out.

    I understand about the issue you’re experiencing with the analytics settings. This is quite unusual that it is happening to you.

    However, could you please help us understand the statuses you had excluded, and what was included in the results? This way, we can have a clear understanding if this is an issue related to caches or not.

    Looking forward to hearing back from you.

    Thread Starter wpshushu

    (@wpshushu)

    @ckadenge Here is the excluded statuses: https://app.box.com/s/6f3n151w6qkzrg2noidad765fisxft3l

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @wpshushu,

    Thank you for sharing the statuses with us. Looking at the screenshot, I’m able to notice some custom statuses. Just curious, did you already have the chance to clear your cache and test again?

    On the other hand, it seems that you’re using a plugin to setup custom statuses, is that correct? If that’s the case, I’d recommend only having WooCommerce and the plugin you used as the only active plugin, then check if you’re able to find different results.

    Let us know how this goes.

Viewing 3 replies - 1 through 3 (of 3 total)
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