WC after version 6.2.0 and Smart Coupons conflict

  • Resolved frnkoc

    (@frnkoc)


    3 months ago

    Hi. WC after version 6.2.0 has a conflict with WC smart coupons. If a Store Credit / Gift Certificate is applied with a simple subscription product in the cart the coupon is applied but shows value $0.00
    Reverted to version 9.1.4 and the coupon shows and validate correctly with customer email.
    I can see some changes were made to the email validation for coupons on version 6.2.0:
    Fix – Fixed a bug causing account email not to be taken in consideration for coupon validation when a customer has a different billing email set. [#48488](https://github.com/woocommerce/woocommerce/pull/48488)
    Can you please check these changes didn’t break the smart coupons store credit / gift certificate?

    Here is with version 6.2.2 https://snipboard.io/xchk8I.jpg
    Here is with version 6.1.4 https://snipboard.io/G8RbcX.jpg

    • This topic was modified 3 months ago by frnkoc.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @frnkoc,

    Thank you for reaching out.

    From your description, it looks like this issue is more related to the WooCommerce Smart Coupons plugin.

    As this particular forum is meant for general support with the core functionality of WooCommerce, I recommend you contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Thread Starter frnkoc

    (@frnkoc)

    Hi @ckadenge.

    I think is related to the changes WC did to validate coupons emails with version 6.2.0. Nothing has changed in the smart coupons plugin and changing the WC version fix the issue.
    I will open a support ticket for smart coupons as well. Thanks

    • This reply was modified 3 months ago by frnkoc.
    Thread Starter frnkoc

    (@frnkoc)

    Hi @ckadenge . This is the response from WC support:

    Thank you for contacting StoreApps and sharing the screenshots.

    Q.) Suddenly our store give value $0.00 to any coupon applied to all simple subscription products. When applied to a simple product the coupon works fine. The type of coupon is store credit/gift card. When i tried a different type of coupon like “fix cart discount” the coupon also works fine.

    A.) Sorry for the trouble you are facing. We were able to replicate the issue in our local environment. I have escalated this to our development team, we’ll notify you as soon as we have more updates on our progress.

    • This reply was modified 3 months ago by frnkoc.

    Hey, @frnkoc!

    Thank you for sharing the reply you got here and contributing to the WooCommerce Community. This might help other users with the same issue.

    The dev team will work on it as quickly as possible ??

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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