WC Admin mainly blank, error getting inbox

  • Resolved zactoff

    (@zactoff)


    1 year, 6 months ago

    I’m seeing a mainly blank screen when accessing WooCommerce > Settings, the “Let’s get you started” and “Things to do next” panels are missing, there’s a bit Error icon with “There was an error getting your inbox” message, hitting the reload button does nothing, and then the “Stats” panel looks like it’s showing correctly.

    The site is live so I cloned it to a dev server so I could try disabling plugins/switching themes, but it’s showing there without issue.

    Here’s the system report from the live site, any assistance with this gratefully received, presumably it’s something server related, but according the hosts the server should not be under-resourced.

    WordPress Environment

WordPress address (URL): https://www.powerevolutionperformance.com
    Site address (URL): https://www.powerevolutionperformance.com
    WC Version: 7.7.0
    REST API Version: ? 7.7.0
    WC Blocks Version: ? 10.0.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.2.2
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_GB
    External object cache: –

Server Environment

Server Info: Apache
    PHP Version: 8.1.17
    PHP Post Max Size: 128 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 1000
    cURL Version: 8.0.1
    OpenSSL/1.1.1t

SUHOSIN Installed: –
    MySQL Version: 10.3.38-MariaDB-cll-lve
    Max Upload Size: 64 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

Database

WC Database Version: 7.7.0
    WC Database Prefix: wpv7_
    Total Database Size: 12.78MB
    Database Data Size: 11.54MB
    Database Index Size: 1.24MB
    wpv7_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_actionscheduler_actions: Data: 0.28MB + Index: 0.19MB + Engine InnoDB
    wpv7_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv7_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv7_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
    wpv7_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    wpv7_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
    wpv7_aioseo_posts: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
    wpv7_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv7_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpv7_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv7_loginizer_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv7_options: Data: 3.05MB + Index: 0.08MB + Engine InnoDB
    wpv7_postmeta: Data: 2.28MB + Index: 0.19MB + Engine InnoDB
    wpv7_posts: Data: 5.22MB + Index: 0.13MB + Engine InnoDB
    wpv7_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpv7_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv7_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv7_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpv7_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpv7_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpv7_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wpv7_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpv7_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpv7_wc_product_meta_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpv7_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpv7_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

Post Type Counts

attachment: 71
    custom_css: 1
    divi_cf_db: 91
    et_footer_layout: 1
    et_header_layout: 2
    et_pb_layout: 2
    et_template: 2
    et_theme_builder: 1
    nav_menu_item: 14
    page: 46
    post: 4
    revision: 297
    wpcf7_contact_form: 1
    wp_global_styles: 1

Security

Secure connection (HTTPS): ?
    Hide errors from visitors: ?

Active Plugins (19)

All 404 Redirect to Homepage: by wp-buy – 4.2
    All in One SEO: by All in One SEO Team – 4.3.8
    Successful Redirection for Contact Form 7: by JAYASREE TU – 1.0
    Clickcease - Click Fraud Protection: by ClickCease – 3.1.4
    Contact Form 7: by Takayuki Miyoshi – 5.7.6
    Easy Cookie Law: by antsanchez – 3.1
    Health Check & Troubleshooting: by The www.remarpro.com community – 1.6.0
    Imsanity: by Exactly WWW – 2.8.2
    Loginizer: by Softaculous – 1.7.9
    Menu Icons: by ThemeIsle – 0.13.5
    Redirection: by John Godley – 5.3.10
    Divi Contact Form DB: by Web-Ace Tech Services – 1.9.1
    Search & Replace: by Inpsyde GmbH – 3.2.1
    Simple 301 Redirects: by WPDeveloper – 2.0.7
    SVG Support: by Benbodhi – 2.5.5
    WooCommerce: by Automattic – 7.7.0
    WP Fastest Cache: by Emre Vona – 1.1.5
    WP Headers And Footers: by WPBrigade – 2.0.1
    Widgets for Google Reviews: by Trustindex.io – 10.0.1

Inactive Plugins (0)

Must Use Plugins (1)

Health Check Troubleshooting Mode: by – 1.9.0

Settings

API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

WC Pages

Shop base: #668 - /shop/
    Basket: #616 - /cart/
    Checkout: #617 - /checkout/
    My account: #618 - /my-account/
    Terms and conditions: ? Page not set

Theme

Name: Divi
    Version: 4.21.0
    Author URL: https://www.elegantthemes.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

Disabled Features: product-block-editor
    minified-js
    new-product-management-experience
    product-variation-management
    settings

Daily Cron: ? Next scheduled: 2023-05-27 12:19:14 +00:00
    Options: ?
    Notes: 1
    Onboarding: skipped

Action Scheduler

Complete: 529
    Oldest: 2023-05-03 10:05:20 +0000
    Newest: 2023-05-26 12:24:07 +0000

Failed: 3
    Oldest: 2023-05-03 11:12:33 +0000
    Newest: 2023-05-04 16:14:01 +0000

Pending: 6
    Oldest: 2023-05-26 12:39:07 +0000
    Newest: 2023-05-26 15:12:22 +0000

Status report information

Generated at: 2023-05-26 12:29:46 +00:00
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Viewing 16 replies (of 16 total)

  • Hi,

    Thanks for sending the screenshot.

    PHP Time Limit: 90

    I observed that your PHP time limit is currently set at 90 seconds. This setting establishes the maximum duration a PHP script can run before being terminated by the server. Typically, an error should occur when this limit is reached. I recommend increasing the time limit to a minimum of 500 seconds and check if this makes a difference. To assist with this, you can reach out to your hosting provider.

Viewing 16 replies (of 16 total)
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