Wati is not picking the sequential order number

  • Resolved bhattashu86

    (@bhattashu86)


    8 months, 3 weeks ago

    Hi i have configured wati for whatsapp auto message. But it is not picking the sequential order number. It is picking the default sequential order number for woocomerce orders.

    The page I need help with: [log in to see the link]

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi bhattashu86,

    Thanks for reaching out.

    As per our understanding, the third-party plugin “wati for whatsapp auto message” that you are using might be returning the?post_id?instead of our sequential number. Unfortunately, this cannot be fixed at our end alone. We suggest you to contact the plugin vendor and request them to use?$order->get_order_number()?instead of referencing?$order->id?or?$order->get_id()?when fetching order data. Check it in that way to fix the issue.

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