Watermark not working

  • Resolved Schelli

    (@schelli)


    6 years, 3 months ago

    Hi there,

    I try to set a watermark, but unfortunately it doesn’t work …

    After I select an image (Button “select image”), the image-url is put in the url-field automatically. The image/watermark is also shown in the preview-box on the right side.

    But, if I choose “Set Watermark” i get the error message:
    “Watermark could not be set. The image URL is incorrect.”

    I tried some different images … always the same error. I can take the url out of the url-field and open it with my browser: the image is schown.

    Do you have any idea, why it doesn’t work?

    Thanks a lot for your help!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We need to have a closer look at the described issue.
    Please contact our support team using the following email address[email protected]
    Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks, have a nice day!

    Hi There,

    I have the same problem. The program reports: “Watermark could not be set. The image URL is incorrect”. But when I call the image in the browser, it will be displayed correctly.
    In the meantime even the watermarks have disappeared in the already existing galleries, although they have already been shown once
    What can I do?

    Thanks for your support Matthias

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We need to have a closer look at the described issue.
    Please contact our support team using the following email address: [email protected]
    Also, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks, have a nice day!

    Hi,

    I sent the email as requested on August 20th, unfortunately I have neither an answer nor a solution to this day. what can I do?

    Regards Matthias

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi Matthias,

    We are sorry for the inconvenience. Our team has responded to your emails, unfortunately, it appears they did not reach you or were filtered as spam.

    Could you please check the spam folder in your inbox? Let us know whether you find our emails.

    Thanks!

    Hi there,

    I have looked through all the folders, there is no reply email available. Please can you send them again?

    Thanks!

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Thank you for checking, Matthias.

    We have resent the email from a Gmail account. You shall receive it pretty soon.
    Cheers!

    Thread Starter Schelli

    (@schelli)

    Hi,

    We will provide a solution as soon as possible and share it here as well.

    Would be nice, if you could share the solution here ??

    Thanks a lot!

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hi,

    We checked the problem on your website and found that it is actually originated in your website hosting.

    Please contact your hosting provider and let them know that the watermark image is blocked. When we open it directly, it works, however, on your website it is not displayed. We cannot make getimagesize to work on your website.

    We hope your hosting provider will soon find out what’s blocking the image.

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
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