Watch out!! The 14 day money back guarantee is a lie.
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I paid quite a lot of money for a lifetime license, trusting I could try it out for 14 days and get a refund in case it was not working well for me.
Their policy says “we’ll be happy to provide a full refund within 14 days of the original purchase. No Questions Asked!”
Sure enough, I was not super happy and requested a refund within the 14 days after purchase in unmistakable terms.
Refund was never issued. All I received were messages with a million questions, why I did not like what I bought.
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Hi Karambo,
I sincerely apologize for any confusion or inconvenience caused by the previous communications regarding your refund request. Upon reviewing your records, it appears that your initial refund request was made four years ago, i.e., year 2020, and we have been awaiting additional information from your end to proceed with the refund. We have not received the additional information regarding your refund request.
About the reason to question your decision on the refund, our intention was to gather additional details to better understand any issues you encountered with Zakra, ultimately aiming to enhance the overall user experience. This information is crucial for us to better understand your experience and improve Zakra. We sincerely apologize if there was any confusion, and we value your feedback.
According to the .org guideline, we do not discuss premium support queries or any issues here. So, if you have any specific issues or questions, please do not hesitate to reach out to our support team here: https://zakratheme.com/. We are here to assist you and find a satisfactory solution.
Best regards,
Barsha Paudel,
Zakra Support Team
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