Was a great theme but lately getting sloppy

Customizr Pro was a great theme that continued to get better even though there are some basic features missing but most can easily be fixed with CSS customizations. It’s inability to to display posts in chronological order when in grid view (which is all I use) has been a source of irritation ever since I started using the theme years ago.

The Pro version offers web performance tools that are useful but recently several of these minified pages are no longer being deferred or loaded asynchronously. In fact, “infinite scroll” is being loaded even though I don’t use it at all.

Collectively, there are four of these (the rest coming from the font customizr in the pro version or the free Nimble builder recommended by the developer as a supplement to the theme).

There had been an ongoing issue with the “mouse over” effect” in Nimble which the developer blamed on me or other plugins. Months later, subsequent updates lead to a collapse of the structure of pages built with Nimble that effected more users. Only then did the developer acknowledge the issue and fixed it, which also corrected the “mouse over” issue. Who woulda thunk?

Since then, resource blocking issues popped-up in Lighthouse that were never there before and my page speed has dropped from 96 to 87 as a result. Yet again, when you bring these issues up – the developer is non-responsive.

I plan on switching to WP Engine after the first of the year and switching to one of their themes so I no longer have to tolerate a developer who refuses to acknowledge the issues created by their own work by passing the buck onto other plugins or the coding skills of administrators. Extensive testing before reaching out is always suggested – in fact – required but it matters not the person responsible for the actual theme that’s causing these issues.

As mentioned above, this is a really good theme overall and the support is understandably limited to just theme issues (not coding) but when the default answer is “I tested the issue in my own staging environment and cannot duplicate the problem so it’s something you did” or no response at all – it’s time to move on.