WARNING – Stay Away from This Company!
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I highly advise anyone against doing business with this company! I am appalled by how they treated me today when I asked for a refund within an hour of a renewal that I did not want.
This company immediately stonewalled me and cited an absurd policy in their terms and conditions. They will gladly refund you within 30 days of the initial purchase, but refuse all refunds on renewals, even if on the same day. Their response to my refund request was a canned response they send to everyone. They showed me absolutely no respect, despite numerous years of me being a loyal customer.
I’ve been doing business in the WordPress community for 15 years and have never seen a developer refuse to refund in this fashion. I can’t fathom how they think this is ethical business practices, let alone good business. I am so incensed by their lack of regard for my money that I am now filing a claim with my bank and leaving this scathing review. They have lost my business for life.
Elementor is going to great lengths to hide their automatic renewal settings. There is no way to remove your credit card information from their systems. When I asked for them to remove my financial information I was ignored.
There is something very wrong with a company that will just take your money and offer no refund on the same day. As a person who writes legal contracts, I also feel their terms and conditions likely are not legal since they offer no financial recourse on renewals.
This company doesn’t deserve your money!
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To anyone reading this, I have also discovered that the Elementor Terms of Service contradicts itself in a way that appears deliberate and meant to deceive.
It clearly states the following at the top of their Terms page:
We offer a 30-day “no questions asked” money-back guarantee for our Pro and Hosting Subscriptions. If you are unsatisfied with those Services, you may request your money back within that time period and cease using our Services. Software you received under the GPLv3 shall remain with you under that license.
It then contradicts this statement further down the document:
We provide a 30-day “no questions asked” refund for new Pro and Hosting subscriptions. Refunds do not apply for upgrades or renewals or other subscriptions.
Not providing any recourse or allowances for refunds in this fashion is likely not enforceable within a contract. Contracts are supposed to be balanced and provide fair opportunity to settle disagreements. Now allowing access to any refunds violates this basic tenet of contract law.
I also discovered that their contract prevents the customers from initiating a class action lawsuit. Since this is in combination with a deceptive practice meant to cheat huge numbers of customers out of small sums of money, it is also likely not enforceable.
On top of all of this, their legal email address ([email protected]) which is cited in their terms is non-deliverable!
Based on everything I have seen this company should be subject to a class action lawsuit. They are forcing subscription renewals on their customers and not allowing any mechanism to recover renewal fees when disputed.
I’m filing a fraud claim with my bank to recover my funds. Again, I highly advise everyone to stay away from this very dishonest and brazen company.
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