WARNING No order for webhook event WH-xxxxxxxxxxxxxx was fo

  • Resolved addychang

    (@addychang)


    2 years, 7 months ago

    The customer cannot complete the order after successful Paypal payment, I checked the Logs and found these errors

    2022-05-02T14:55:34+00:00 WARNING No order for webhook event WH-xxxxxxxxxxxxxx -xxxxxxxxxxxxxx was found.
2022-05-02T14:55:34+00:00 INFO Webhook has been handled by CHECKOUT.ORDER.APPROVED
2022-05-02T14:55:34+00:00 DEBUG POST https://api.paypal.com/v1/notifications/verify-webhook-signature
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @addychang,

    This warning shouldn’t cause any significant issues or prevent payments, at least for PayPal payments. For alternative payment methods, it may pose more of a problem.
    Could you please try resubscribing the webhooks as described here?:
    https://woocommerce.com/document/woocommerce-paypal-payments/#webhook-status

    Do you have any more details about what kind of error the user received in the frontend?
    Also, what does it say in the order notes of the WooCommerce order? Could you maybe share a screenshot of the notes?
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    Since we have not heard back from you for over a month, we will mark this thread as resolved. Do not hesitate to open a new thread if you still need our support on this or any other issue.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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