Warning: Never Purchase Products from This Unscrupulous WordPress Plugin Company

  • I purchased this expensive product because I needed a solution that was immediately available for an ongoing commercial website development. However, I encountered errors and was unable to use it.

    As I didn’t have the time to spend days troubleshooting with the support team to identify the cause, I sought an immediately available alternative product and requested a refund.

    However, they insisted that they could quickly fix the issue and demanded administrative access, but due to the high security risk involved and the fact that I required immediate use, I couldn’t accommodate their repair work.

    Moreover, I had already decided to use an alternative product. When I further insisted on a refund, they claimed that the problem was with the user’s environment, not their product, thereby shifting the blame to the purchaser and refusing to issue a refund.

    For the record, my WordPress version is 6.5, and the PHP and MySQL versions are compatible with it.

    Their response was so insincere and disrespectful that it only filled me with anger.

    From what I have discovered through a brief investigation, this developer appears to have a history of troublesome behavior in past incidents as well, claiming to fix issues while reluctant to provide refunds and persistently attempting to shift blame onto others.

    However, we, as users, typically make purchases with the expectation of obtaining a product that is immediately usable for our development needs, not to work as unpaid debuggers to fix their defect-ridden software.

    They likely adopted this attitude because they believe they won’t face legal action due to our different countries of residence.

    I will file a dispute with my credit card company and plan to report them to their payment processor and the official WordPress development team.

    However, first and foremost, I warn all WordPress users that they should never purchase products from this company.

    Yosuke Suzuki

    • This topic was modified 7 months, 2 weeks ago by yosukesuzuki.
    • This topic was modified 7 months, 2 weeks ago by yosukesuzuki.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter yosukesuzuki

    (@yosukesuzuki)

    They refuse a refund and claim they will fix it soon, but it’s unclear when the issue will be resolved or if it will be resolved at all. And no matter how long it takes, they probably won’t offer any compensation. Customers can suffer losses of hundreds of dollars for each day the development is delayed. Such claims are unfair, as they only consider their own interests and impose unfair burdens on customers, which is unacceptable.

    Thread Starter yosukesuzuki

    (@yosukesuzuki)

    If you’re willing to fix it without issuing a refund, please deposit $500 into my bank account each day it takes to identify and correct the issue. That’s fair business.

    Plugin Author smackcoders

    (@smackcoders)

    Dear @yosukesuzuki,

    We sincerely apologize for the inconvenience you experienced. It is never our intention to cause frustration or blame our customers.

    The 500 error typically indicates a server-side issue, which may arise due to hosting limitations, plugin conflicts, or other factors within the server environment. We tried to resolve the issue by requesting additional information from your end to help identify the root cause and offer tailored solutions, as initially, you provided a one-week of time for claiming a refund. But we haven’t provided with the time and we didn’t get necessary information.

    However, we understand that you may have constraints preventing you from sharing this information. We assure you that the security and integrity of our customers’ websites are of utmost importance to us. While we appreciate your concerns about providing administrative access, it is sometimes necessary to diagnose and resolve technical issues efficiently.

    We regret any miscommunication or misunderstanding that may have occurred during our interaction with you. Please know that we are committed to addressing your concerns and ensuring a positive experience for all our customers.

    We take every feedbacks seriously and use it to improve our services and customer interactions.

    If there is anything further we can do to assist you please do not hesitate to contact us directly.

    Once again, we apologize for any inconvenience caused, and we appreciate your understanding.

    Regards,
    Smackcoders

Viewing 3 replies - 1 through 3 (of 3 total)
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