Warning: file_exists(): open_basedir restriction

  • Resolved jtecklenburg

    (@jtecklenburg)


    1 year ago

    I got this error message when trying to load the website, so I deactivated the plugin to make the website work again.

    Warning: file_exists(): open_basedir restriction in effect. File(/tmp/.postman_e14dd4b2.lock) is not within the allowed path(s): (…./tmp:/usr/share/pear:/usr/bin/php_safemode) in …/web/wp-content/plugins/post-smtp/Postman/PostmanUtils.php on line 256

    ` wp-core

version: 6.4.1
    site_language: en_US
    user_language: en_US
    timezone: +01:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 7
    dotorg_communication: true wp-paths-sizes

wordpress_path: /home/.sites/697/site1305605/web
    wordpress_size: loading…
    uploads_path: /home/.sites/697/site1305605/web/wp-content/uploads
    uploads_size: loading…
    themes_path: /home/.sites/697/site1305605/web/wp-content/themes
    themes_size: loading…
    plugins_path: /home/.sites/697/site1305605/web/wp-content/plugins
    plugins_size: loading…
    database_size: loading…
    total_size: loading… wp-dropins (1)

advanced-cache.php: true wp-active-theme

name: Hello Elementor (hello-elementor)
    version: 2.9.0
    author: Elementor Team
    author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
    theme_path: /home/.sites/697/site1305605/web/wp-content/themes/hello-elementor
    auto_update: Enabled wp-themes-inactive (1)

Twenty Twenty-Four: version: 1.0, author: the WordPress team, Auto-updates disabled wp-plugins-active (16)

301 Redirects: version: 2.73, author: WebFactory Ltd, Auto-updates enabled
    All-in-One WP Migration With Import: version: 6.77, author: ServMask, Auto-updates disabled
    Duplicate Page and Post: version: 2.9.3, author: Arjun Thakur, Auto-updates enabled
    Dynamic Visibility for Elementor: version: 5.0.10, author: Dynamic.ooo, Auto-updates enabled
    Elementor: version: 3.16.6, author: Elementor.com (latest version: 3.17.3), Auto-updates disabled
    Elementor Pro: version: 3.16.2, author: Elementor.com (latest version: 3.17.1), Auto-updates disabled
    Enable Media Replace: version: 4.1.4, author: ShortPixel, Auto-updates enabled
    Fatal Error Notify: version: 1.5.1, author: Very Good Plugins, Auto-updates enabled
    Favicon by RealFaviconGenerator: version: 1.3.28, author: Philippe Bernard, Auto-updates enabled
    Folder Excluder for AIO WP Migration: version: 3.0, author: Zeeshan Ahmed, Auto-updates disabled
    JetEngine: version: 3.2.6, author: Crocoblock (latest version: 3.3.0.1), Auto-updates disabled
    Reveal IDs: version: 1.6.1, author: Oliver Schl?be, Auto-updates enabled
    UpdraftPlus - Backup/Restore: version: 1.23.13, author: UpdraftPlus.Com, DavidAnderson, Auto-updates enabled
    Wordfence Security: version: 7.10.7, author: Wordfence, Auto-updates enabled
    WP-Optimize - Clean, Compress, Cache: version: 3.2.22, author: David Anderson, Ruhani Rabin, Team Updraft, Auto-updates enabled
    WPCode Lite: version: 2.1.5, author: WPCode, Auto-updates enabled wp-plugins-inactive (2)

Post SMTP: version: 2.8.5, author: Post SMTP, Auto-updates enabled
    Style Kits for Elementor: version: 2.0.6, author: AnalogWP, Auto-updates enabled wp-media

image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1692
    imagemagick_version: ImageMagick 6.9.12-67 Q16 x86_64 17519 https://legacy.imagemagick.org
    imagick_version: 3.7.0
    file_uploads: 1
    post_max_size: 128M
    upload_max_filesize: 120M
    max_effective_size: 120 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 251 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 768
    imagick::RESOURCETYPE_MAP: 251 GB
    imagick::RESOURCETYPE_MEMORY: 125 GB
    imagick::RESOURCETYPE_THREAD: 1
    imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP
    ghostscript_version: 9.27 wp-server

server_architecture: Linux 4.18.0-372.26.1.lve.1.el8.x86_64 x86_64
    httpd_software: Apache
    php_version: 8.1.24 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 3000
    time_limit: 120
    memory_limit: 256M
    max_input_time: 90
    upload_max_filesize: 120M
    php_post_max_size: 128M
    curl_version: 7.61.1 OpenSSL/1.1.1k
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2023-11-24T09:41:56+00:00
    utc-time: Friday, 24-Nov-23 09:41:56 UTC
    server-time: 2023-11-24T10:41:52+01:00 wp-database

extension: mysqli
    server_version: 8.0.33
    client_version: mysqlnd 8.1.24
    max_allowed_packet: 16777216
    max_connections: 505 wp-constants

WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/.sites/697/site1305605/web/wp-content
    WP_PLUGIN_DIR: /home/.sites/697/site1305605/web/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined wp-filesystem

wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • furqanfazal

    (@furqanfazal)

    Hi @jtecklenburg,

    I hope this message finds you well.

    Thank you for contacting us regarding the issue you are facing. It seems like there is a restriction from your host provider on creating a lock file in ‘tmp’ directory. One of our users reported the same issue and he solved it by adding ‘/’ in the path. Go to Settings < Advanced Tab in Temporary Directory field add ‘/tmp/’ instead of ‘/tmp’.

    Let us know if it is solving your issue or not. If the issue persists please provide us with your Site Health Report.

    Thanks and Regards,
    Support Team-WP Experts.

    Thread Starter jtecklenburg

    (@jtecklenburg)

    Thanks for your swift response! I changed it to /tmp/ – but it still said it is invalid. So I made a new tmp folder within the WordPress directory and set the path to “/home/.sites/697/site1305605/web/tmp/” it now shows it as valid. Do you think that is a viable fix?

    I still think it is a bit weird that the plugin crashes the whole website because of this. It also never complained about the invalid path when I went through the wizard.

    Otherwise I really like this plugin, it provides a lot of useful functionality ??

    furqanfazal

    (@furqanfazal)

    Hi @jtecklenburg,

    I am pleased to hear you have fixed this and it’s working now for you. It might be due to the restriction from your host provider on creating a lock file or ‘tmp’ folder in your directory that’s why you needed to create a folder manually.

    Thank you for liking and considering the Post SMTP plugin.

    Thanks and regards,
    Support Team – WPExperts

Viewing 3 replies - 1 through 3 (of 3 total)
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