• Resolved saqibrajpoot922

    (@saqibrajpoot922)


    Hello Support.

    I'm using woocommerce plugin with "WooCommerce eGiftCertificate" plugin. It is 3rd party payment plugin. When someone place order on checkout. It's redirect to 3rd part plugin page but gave error to user-end. Also give error in logs. Here is LOOM (https://www.loom.com/share/7acd9a4c380649fa8915ca79732ca2f6?sid=a5441069-5e31-4be7-b246-6708aaa5dbc3).Please help to fix that issue, Thanks.


    Here is system status.


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Active Plugins (4)<br><br>All In One WP Security: by TeamUpdraft<br>DavidAnderson – 5.3.8<br><br>Classic Editor: by WordPress Contributors – 1.6.7<br>WooCommerce eGiftCertificate: by YnloUltratech – 1.0.10<br>WooCommerce: by Automattic – 9.5.1 Inactive Plugins (12)<br><br>Age Verification: by Devio Digital – 2.9.6<br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.5<br>Duplicate Page: by mndpsingh287 – 4.5.4<br>Elementor: by Elementor.com – 3.26.3<br>Elementor Pro: by Elementor.com – 3.26.2<br>ElementsKit Lite: by Wpmet – 3.3.4<br>Envato Elements: by Envato – 2.0.16<br>Redirection: by John Godley – 5.5.1<br>Site Mailer - SMTP Replacement, Email API Deliverability & Email Log: by Elementor.com – 1.2.1<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.24.12<br><br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.5<br>WP Rocket: by WP Media – 3.17.3.1 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 167 KB WC Pages<br><br>Shop base: #14 - /shop/<br>Cart: #15 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #16 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #17 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Storefront<br>Version: 4.6.0<br>Author URL: https://woocommerce.com/<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>Theme type: Classic theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br>add-to-cart-with-options-stepper-layout<br><br>Daily Cron: ? Next scheduled: 2024-12-24 21:48:46 +00:00<br>Options: ?<br>Notes: 73<br>Onboarding: skipped Action Scheduler<br><br>Complete: 171<br>Oldest: 2024-11-24 03:20:03 +0000<br>Newest: 2024-12-24 12:45:00 +0000<br><br>Failed: 6<br>Oldest: 2024-09-19 14:39:49 +0000<br>Newest: 2024-12-24 12:06:48 +0000<br><br>Pending: 1<br>Oldest: 2024-12-24 13:44:10 +0000<br>Newest: 2024-12-24 13:44:10 +0000 Status report information<br><br>Generated at: 2024-12-24 12:52:20 +00:00<br>

Viewing 1 replies (of 1 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your concern. I watched the video you shared, and I can see that before proceeding to checkout and after completing the checkout, the error log related to the PTK pattern count remains the same at 709.

    This suggests that the PTK pattern store log is not related to the issue. The error may have been occurring due to another plugin, and after deactivating the other plugins, the error no longer triggers.

    Also, since you mentioned that you’ve already contacted the plugin support and they indicated the issue is with the WooCommerce plugin, could you please ask them which specific code or setting is causing the issue?

    Please note that there are multiple plugins, and we cannot guarantee compatibility with every one. I would suggest trying an alternate plugin to see if the issue persists.

    Thank you for your cooperation and understanding.

Viewing 1 replies (of 1 total)
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