WARNING careful with money back policy

Hello @mottafx,

Sorry to hear that you are so disappointed with the plugin and our service,
however there are some points I’d like to clarify:

1- The plugin worked fine and is correctly advertised

2- You received support with timely answers for the plugin features

3- At some point you requested a custom development (for features not
includes and not advertised as part of the plugin) and you didn’t agree with
the quote provided for the custom development you were requesting.

According to the above, you are posting this message because you didn’t
agree with the quote you requested for a custom development over the plugin.
This review isn’t about the plugin or its support service but about the
quote of a custom development service, maybe because we have not understood the project requirements completely.

The support service does not force us to accept the customization services in the terms you are requesting, our plugin is distributed with the source code in plain mode, and you are free to hire any other developer to implement your project.

We provide answer to the 100% of support requests for both the free and paid
versions o the plugin (you can check that in this online support forum) and
we have a guarantee over the features advertised as part of the plugin. I
don’t think your comment and review reflects the true about this plugin and
our service.

Thank you for taking a time to share your point of view.

The support has been unable to understand my questions and needs, creating barriers to solutions.
In no way I had productive response in support. I was very direct with my doubts, I drew my doubts and made a point not to understand.

The promise of customization US $ 25/1 hour does not exist !!!!!
I was estimated $ 2,000 to do what I need. This represents 80 hours of specialized service.
I would never imagine that after buying the license I have to pay for 80 hours of customization.
And if an expert takes 80 hours to make it. I can not imagine how many hours it would take for me to do it. I found a lack of respect, I lost my time.

This all happened in a very short period of time and does not constitute in any way an opportunity to me. And yet I have to pay for it !!! Do you makes question of my money for nothing? My money is worth more than a dissatisfied customer ? ok…
I took my money and wasted my time.
They need to have more flexibility, otherwise be a machine nickel hunting
I do not recommend to a friend.

The promise of customization US $25/1 hour does not exist !!!!!

It did for me. I requested a custom formula for a complex quotation which was successfully created at a fair fee. Maybe you need to think carefully about your request, and how it could be simplified from a coding perspective.

Each case is different. In my case the experience was horrible. And will not someone who did not see closely that will change my opinion