Wanting to notify post Author…goes to Admin instead

Hi @macgreenbear,
Thanks for your message.

I haven’t come across this in my testing.
The comment workflow in BNFW was recently overhauled in version 1.8.
How long have you been using BNFW for?

I’ve just started using BNFW for a specific client…it fit perfectly with their needs.

They want their clients who author a post (it is a custom post type…does that matter?) to receive notifications when someone comments on their post…

Not sure why it isn’t working the way it should?

Hi @macgreenbear,
Ah, I think the issue is the notification you’re using.

From the documentation:

Ticking this Author checkbox for the below notifications will cause the notification to go to the POST author:

New Comment
New Comment Awaiting Moderation
Page – New Comment
Page – New Comment Awaiting Moderation
Media – New Comment
Media – New Comment Awaiting Moderation

But ticking this checkbox for the below notifications will cause the notification to go to the COMMENT author:

Comment Reply – send to the author of the original comment (i.e. not the author of the comment reply)
Post / Custom Post Type – Comment Approved
Page – Comment Reply – send to the author of the original comment (i.e. not the author of the comment reply)
Page – Comment Approved
Media – Comment Reply – send to the author of the original comment (i.e. not the author of the comment reply)
Media – Comment Approved

Does this help?

So the notification is – New Comment

Send to Author is checked

but the notification treats the Administrator as the Post Author? So for example, I have
Hello [post_author] but instead of the author (Jane Doe) it puts in the Administrator name (Bob Loblaw) and all of his details.

That is the puzzling part…is there maybe a setting or something I am missing?

Disregard my last message…I have found the problem.

I’m also using a plugin called User Submitted Posts…and it has a setting that uses a registered user to act as the author…so this is why we are getting notifications to the admin.

Thanks for your help!

Just a quick follow up…is there any way I can add a shortcode tag of my own.

I want to have a notification go to the original ‘post submitter’ not the assigned author…I can fetch the post meta but any ideas on converting it so I can send to ‘post submitter’ (they aren’t a user in the system at all)?

Hi @macgreenbear,
Not a problem – glad you got it working.

Yes, you can add your own shortcodes. Here’s a support document that should be able to help with that: https://betternotificationsforwp.com/documentation/adding-custom-shortcodes/

If you like BNFW and the support, please feel free to leave an honest review.