Want to Return Back!

Dear @starbor,

Thank you very much for contacting us – we are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in?Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

To enable the test mode:

1. Log in to your 10Web account
2. Click on the website where you want to enable the test mode
3. To the left of the dashboard under Website Booster click on Frontend > Settings tab
4. In the Test Mode section, click the toggle
5. Click on Enable to activate

Once done, please kindly let us know so our team could troubleshoot your problem ASAP,

Will be looking forward to hearing back from you!

No, your test mode is not worked. Tried before, and tried again not worked. Now what should i do? Why My search box section is openning too slow? I deleted your plugin, nothing changed why? I don t want to uaw this site like this. I created a new page with elementor, still same…

How do I get rid of the effect of your plugin? I really regret it.

Dear @starbor ,
Please, accept our apologies for any issue you faced.

Currently 10Web Booster does not affect your website, thus I believe Test Mode is enabled. I face no issues on the website. Here is a recording.

Will you please share some screenshots from the issue with us, so that we can try to reproduce the issue and help you?

Regards, Mane

Dear @starbor,

In addition, there are now several timeout errors on your page including an Elementor stylesheet timing out on your page – could you kindly check these issues?

Thanks!

Guys, I guess I can’t explain my problem. I’m not saying 10Web is unsuccessful, but the site accelerated, but when I first entered my site, it opened the search tab instantly. Your app has delayed this and is not improving. Preload takes a long time.

https://www.veed.io/view/a5b740a5-b419-43a7-b1a2-f6e2ef73933a?sharingWidget=true&panel=share Please check how i waiting… You are saying it s ok :)) my search box section was coming immediately.

https://ibb.co/ngdXLmS ?t s my problem..

Dear @starbor ,

Booster is designed not to implement any permanent/irreversible changes in website’s source code and once it is disabled/test mode turned on all of the optimizations made by the plugin are reverted – you can compare view-source:https://starbor.com.tr/ (your live page’s source code now without Booster) to view-source:https://starbor.com.tr/?twbooster=1 (your page’s source code with Booster emulated) to see how they differ and ensure that no trace of Booster code is left on your live website,

We highly recommend discussing the problem with Elementor support,

Please, let us know if any assistance is required from our side for their troubleshooting process,

Best of luck!

Really?? Are you kidding me? You’re going to break my website, I’ll look elsewhere for the problem? Very good joke, bravo.

We will rebuild the site because of you. Thanks.

“Booster is designed not to implement any permanent/irreversible changes in website’s source code and once it is disabled/test mode turned on all of the optimizations made by the plugin are reverted..”

so why, when i disabled or deleted your plugin, everything is not the same as before?

Dear @starbor ,

Have you tried cross-checking view-source:https://starbor.com.tr/?(your live page’s source code now without Booster) to view-source:https://starbor.com.tr/?twbooster=1?(your page’s source code with Booster emulated) to see how they differ and ensure that no trace of Booster code is left on your live website?

I implore your kind understanding – our plugin cannot affect website in any manner if it is disabled/put to test mode/deleted from it – in case you have any programmatic evidence it still does – we will be extemely thankful for it and will address it with utmost priority, but I am afraid as of now we still can see no link between Booster and website’s current behaviour,

Please, kindly review our reasoning from our previous replies and let us know if you have managed to check the timeout errors and your page’s source

Are you bot? Always saying same things? Am i liar? No… If you are right why my website My website is running late. Just tell me why? Don’t make fools of people. Just say sorry. You are saying nonsense that has no solution.

Dear @starbor,

To clarify any of your doubts I would like to connect you to our technical team for a more profound audit of your website, may I please ask you to contact us using the following form? Please mention this forum post link in your email’s subject line.?

Will be looking forward to receiving your request and hope together we’ll get to the bottom of your issue in no time =)

• This reply was modified 1 year, 10 months ago by Nikita Anisimov.

Dear @starbor,

Hi. My name is Narek and I am the Director of the Customer Care team. Nice to meet you. I am very sorry about all the inconvenience caused to you and I would like to apologize if the messages of our agent seemed to you some kind of rude.

We would like to inform you that we have found what is causing the issue from the network. And as we previously insisted, it is not connected with the Speed Booster plugin. The reason why the website is loading so slow is that it is trying to load the following two files from starbor.org domain name and fails to do that:

• https://starbor.org/wp-content/uploads/2022/12/StarBor-Tanitim-Animasyonu-2023.mp4
• https://starbor.org/wp-content/plugins/elementor/assets/css/widget-icon-list.min.css

It fails to load them as the domain https://starbor.org doesn’t load at all. In order to fix them, follow the following steps:

1. Clear Elementor cache: https://www.websitebuilderinsider.com/how-do-i-clear-elementor-cache/. If it doesn’t fix the issue, it means that the files mentioned above are hard coded on your side and you should go to step 2 below
2. Either fix the issue with starbor.org to start loading again or replace the source for the following two links to load with your starbor.com.tr domain name. As you can see they are loading properly with your domain name: https://starbor.com.tr/wp-content/plugins/elementor/assets/css/widget-icon-list.min.css, https://starbor.com.tr/wp-content/uploads/2022/12/StarBor-Tanitim-Animasyonu-2023.mp4

Let me know if this helped and if you have any other questions.

Hi @starbor,

Have you seen my last reply? Did it help you? I am looking forward to your reply.