Wallet top up – payment remains pending

  • Resolved davidjorissen

    (@davidjorissen)


    5 years, 3 months ago

    Hi

    I logged into our site as a member to make test payments (with a real credit card and real money) to test the set up on our site. When selecting “Wallet Topup” to add balance to the wallet, all goes well, after entering the topup amount, I get redirected to the payment page of our payment gateway, I can pay successfully but in my wallet, nothing is visible.

    When logging in as admin and going to the admin page in WooCommerce, I can see the order but the status remains pending. When I manually complete the order, it is still not shown in the wallet’s balance on the member’s account. As member I can open my orders in the member dashboard and there I do see the order as completed once I manually completed it as admin, but the money/credit is not added to the balance.

    The only way to get the money/credit in the member’s wallet, is to manually add credit to the member’s wallet as admin. Most members won’t accept this and it will cause lots of frustration and mistrust from members.

    We are using CCBill as payment gateway. The CCBill plugin and WooCommerce are set up the same way as on our other sites where payments all work well. I have contacted CCBill support and they said the payment notification is send back to the site correctly with code 200. But for some reason, all transactions remain pending in TerraWallet / Woocommerce.

    Do you have any idea how to solve this?

    Thank you in advance!

    Kind regards
    David

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    I had the same issue with this plugin.
    Do you have a product Category called: Credit ?

    Goto: All Products
    Then: Private
    There you will see Product name: Wallet Topup
    This product must be assigned to product category named: Credit

    If you don’t have category named “Credit” then create it and assign the product Wallet Topup to Credit category.

    Also enable Debugging from WooCom payment settings tab for the Payment gateway you are using. Then you will be able to see logs from WooCom Status page.

    Hope it help, let know.

    Thread Starter davidjorissen

    (@davidjorissen)

    Hi Valehero

    Thank you for your reply!

    I did not have a category called Credit but I created one as you described and assigned the Wallet Topup product to that category.

    Unfortunately it didn’t solve the issue and all payments remain pending. I also saved the permalinks again but no difference in result.

    CCBill said I have to setup Webhooks in Woocommerce but I have the legacy API active which I also have on other sites and there it just works fine without issues. I never had to setup Webhooks to be able to get payments automatically verified, it just worked or CCBill support was able to solve it. Now they tell it’s not their fault.

    Thanks anyway, it’s appreciated!

    Kind regards
    David

Viewing 2 replies - 1 through 2 (of 2 total)
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