Wallet payment method disappearing in the order detail page

  • Hello, I experienced an error the other day. One of the orders I received from my customer using the woo-wallet payment method resulted in an order total of 0. This seemed to be caused by a fee that was somehow automatically added (which can be seen in the image below located underneath the product totals).

    After deleting this fee, the totals of the sale were now correct. However, the payment method of said order seemed to have disappeared. Attached below this is the screenshot of the order details after I changed the status back to processing.

    Usually there would be a short text beside the date underneath the ‘Paid’ details showing what payment method was used for that order. Attached below is a screenshot of how my order details would typically look like.

    TerraWallet and Woocommerce plugin are updated to the newest versions.

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  • Thread Starter ohdearbambi

    (@ohdearbambi)

    Hello I’d like to report an update,

    So I found out why this happens. Apparently if the wallet balance of a user is the exact same as an order’s totals, this payment via wallet balance will be considered as a ‘deduction towards the invoice total’ as well as not recognizing the payment method used for this order.

    In my case the user had exactly Rp. 79,200 left in their wallet balance, while the total for their specific order at the time was also Rp. 79,200.

    If the users’ balance is greater than the invoice total, this error will not occur. It will show the correct invoice totals as well as stating that the payment was made via wallet payment.

    Is there a way to fix this? Since it is technically not the correct way of calculating the end results of an invoice after payment.

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