Waiting on payment

  • we are getting loads of orders that get stuck in the waiting payment. When looking at theloggs everything looks ok but when contacting the customers they say when trying to verify that they are 18+ the payment didn’t go through. One customer said that they got redirected to the cart with the message cat is not synced.

    we need help.

    • This topic was modified 2 months, 1 week ago by romeon.

    The page I need help with: [log in to see the link]

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  • Plugin Author The Generation

    (@thegeneration)

    We have ongoing tickets with you/Svea regarding this by email. Much points at the unique setup of your store but we’ll continue the investigation email-wise as this require more in-depth debugging.

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