W3TC Update Crashes Sites

  • Hello-

    I would like to request assistance on resolving an issue I have when trying to update the W3TC plugin.

    I attempted to update the W3TC plugin for both of my sites (www.kayakauthority.com and https://www.hiydrate.com) which subsequently caused a white screen for both the wordpress dashboards and the websites.

    My host provider Bluehost uploaded the previous saved files for the website before I attempted to update the plugin so I could get access to the dashboard again. I had to manually activate each plugin again except I did not activate the W3TC plugin because I was told by Bluehost to contact the W3TC plugin developer before updating the plugin. Of note, the W3TC crash and reset caused both Jetpack and Yoast plugins to crash the sites when trying to update the plugins which Bluehost had to make some changes to so they would work properly. They were not sure why it was doing this to the sites.

    If I were to activate the W3TC plugin, what do I need to do properly to make sure it does not cause the same thing again to happen to the sites? It currently says in the plugin dashboard I can either activate Version 0.9.4.1 or there is a new version of W3 Total Cache available 0.9.5.1.

    My sites use Genesis 2.4.1. Thanks.

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  • What version of php are you running?

    Thread Starter geothermalenergypro

    (@geothermalenergypro)

    Hello-

    It’s set as the default php. Here is the Bluehost definition for it. Thanks.

    Standard PHP (Default)

    By default all accounts use standard PHP. With standard PHP selected, a php script will use the server’s master php.ini configuration file if the script’s directory does not contain a php.ini file. Each hosting account initially has a copy of the php.ini file in the public_html directory. You may make any changes to this file and the modification will take precedent over the master file. With standard PHP selected in the cPanel, you will need to copy the modified php.ini file into all subdirectories containing php files which are to use the custom php settings.

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