W3C 500 Error when clearing cache

  • Resolved georgeoffley

    (@georgeoffley)


    5 years, 5 months ago

    I am having an issue whenever I empty all the caches using this plugin. I get a 500 error and the site stops loading. To get around this I have to hit the back button a few times to get back to my dashboard. Additionally, it does not seem to empty the cache when I do this.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @georgeoffley

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    When did this issue start to occur? Have you made any changes or installed any additional Plugins or the issue is there since you installed W3 Total Cache?

    Thread Starter georgeoffley

    (@georgeoffley)

    It’s been happening for quite some time. I’ve probably installed a dozen since installing the plugin. I’d also like to point out that the plugin also throws a 500 error when going to uninstall it. So I’ve not currently tried that.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @georgeoffley

    Thank you for the info. Can you please check (share) your .htaccess file just to see if the rules are in the correct order?

    Thread Starter georgeoffley

    (@georgeoffley)

    We are using IIS to host our site and there is no .htaccess file, unfortunately. Are there specific issues with using the w3c plugin with an IIS hosted site?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @georgeoffley

    Can you please enable WP_DEBUG and share your error.log file so we can check for any errors after you empty all caches?

    Thread Starter georgeoffley

    (@georgeoffley)

    Yes. Below is what I am seeing after turning on logging and then trying to empty the cache and trying to uninstall the plugin:

    [23-Oct-2019 15:43:39 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:39 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:39 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:39 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:45 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:51 UTC] PHP Fatal error:  Uncaught exception 'W3TC\Util_Environment_Exceptions' in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php:83
Stack trace:
#0 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Util_Activation.php(203): W3TC\Root_Environment->fix_after_deactivation()
#1 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Generic_Plugin_Admin.php(214): W3TC\Util_Activation::deactivate_plugin()
#2 [internal function]: W3TC\Generic_Plugin_Admin->admin_init('')
#3 C:\inetpub\wwwroot\CPNASandbox\wp-includes\plugin.php(525): call_user_func_array(Array, Array)
#4 C:\inetpub\wwwroot\CPNASandbox\wp-admin\admin.php(168): do_action('admin_init')
#5 C:\inetpub\wwwroot\CPNASandbox\wp-admin\plugins.php(10): require_once('C:\\inetpub\\wwwr...')
#6 {main}
  thrown in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php on line 83
[23-Oct-2019 15:43:53 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:53 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:53 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:53 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:56 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:56 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:56 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:56 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:56 UTC] PHP Fatal error:  Uncaught exception 'W3TC\Util_Environment_Exceptions' in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php:83
Stack trace:
#0 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Util_Activation.php(203): W3TC\Root_Environment->fix_after_deactivation()
#1 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Generic_Plugin_Admin.php(214): W3TC\Util_Activation::deactivate_plugin()
#2 [internal function]: W3TC\Generic_Plugin_Admin->admin_init('')
#3 C:\inetpub\wwwroot\CPNASandbox\wp-includes\plugin.php(525): call_user_func_array(Array, Array)
#4 C:\inetpub\wwwroot\CPNASandbox\wp-admin\admin.php(168): do_action('admin_init')
#5 C:\inetpub\wwwroot\CPNASandbox\wp-admin\plugins.php(10): require_once('C:\\inetpub\\wwwr...')
#6 {main}
  thrown in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php on line 83
[23-Oct-2019 15:43:58 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:58 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:59 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:59 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:43:59 UTC] PHP Fatal error:  Uncaught exception 'W3TC\Util_Environment_Exceptions' in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php:83
Stack trace:
#0 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Util_Activation.php(203): W3TC\Root_Environment->fix_after_deactivation()
#1 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Generic_Plugin_Admin.php(214): W3TC\Util_Activation::deactivate_plugin()
#2 [internal function]: W3TC\Generic_Plugin_Admin->admin_init('')
#3 C:\inetpub\wwwroot\CPNASandbox\wp-includes\plugin.php(525): call_user_func_array(Array, Array)
#4 C:\inetpub\wwwroot\CPNASandbox\wp-admin\admin.php(168): do_action('admin_init')
#5 C:\inetpub\wwwroot\CPNASandbox\wp-admin\plugins.php(10): require_once('C:\\inetpub\\wwwr...')
#6 {main}
  thrown in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php on line 83
[23-Oct-2019 15:44:03 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:03 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:04 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:04 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:08 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:08 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:08 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:08 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:09 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:09 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:09 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:44:09 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:05 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:05 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:05 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:05 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:07 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:07 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:07 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:07 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:08 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:08 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:08 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:08 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:09 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:09 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:09 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:09 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:25 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:25 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:26 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:45:26 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:05 UTC] PHP Fatal error:  Uncaught exception 'W3TC\Util_Environment_Exceptions' in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php:83
Stack trace:
#0 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Util_Activation.php(203): W3TC\Root_Environment->fix_after_deactivation()
#1 C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Generic_Plugin_Admin.php(214): W3TC\Util_Activation::deactivate_plugin()
#2 [internal function]: W3TC\Generic_Plugin_Admin->admin_init('')
#3 C:\inetpub\wwwroot\CPNASandbox\wp-includes\plugin.php(525): call_user_func_array(Array, Array)
#4 C:\inetpub\wwwroot\CPNASandbox\wp-admin\admin.php(168): do_action('admin_init')
#5 C:\inetpub\wwwroot\CPNASandbox\wp-admin\plugins.php(10): require_once('C:\\inetpub\\wwwr...')
#6 {main}
  thrown in C:\inetpub\wwwroot\CPNASandbox\wp-content\plugins\w3-total-cache\Root_Environment.php on line 83
[23-Oct-2019 15:46:08 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:08 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:08 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:08 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:12 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:13 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:13 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:13 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:46:13 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:10 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:10 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:11 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:11 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:47 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:47 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:48 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:48 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:48 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:48 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:48 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:48 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:49 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:49 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:49 UTC] PHP Warning:  include(C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php): failed to open stream: No such file or directory in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
[23-Oct-2019 15:47:49 UTC] PHP Warning:  include(): Failed opening 'C:\inetpub\wwwroot\CPNASandbox/wp-content/advanced-cache.php' for inclusion (include_path='.;C:\php\pear') in C:\inetpub\wwwroot\CPNASandbox\wp-settings.php on line 74
    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @georgeoffley

    Your error log shows the information only about deactivation.
    And this is because the plugin can’t access the filesystem to apply the required changes.
    We’ll make it optionable for deactivation for the future.
    But as you can see there are no errors related to purging.
    W3 Total Cache should work on IIS environments and this is the first issue of this kind reported to us when website is hosted on IIS.
    Have you tried to manually remove the /cache/ folder?

    Thread Starter georgeoffley

    (@georgeoffley)

    Hello @vmarko

    To clarify which /cache/ folder are you referring to? I have not tried removing any files manually.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @georgeoffley

    I am referring to your wp-content/cache/ folder. Can you please delete this folder manually?

    Thread Starter georgeoffley

    (@georgeoffley)

    Hello @vmarko

    I deleted the folder and tried to see if that cleared the issue and it still throws the 500 error when trying to uninstall the plugin or empty the cache. I do have the ability to deactivate it though.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @georgeoffley

    Have you checked your web.config file? Are the rules there applied in order?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    No activity for a week.
    Marking topic as resolved

    Thread Starter georgeoffley

    (@georgeoffley)

    Hello @vmarko

    This issue is not resolved. I have checked the web.config file and there is no issue that I can find.

    Thread Starter georgeoffley

    (@georgeoffley)

    Also @vmarko

    I should mention that this same behavior is happening on another site which I manage which is hosted on the same server. Is there a way in which it could be a server level issue?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @georgeoffley

    It appears that this is related to your server configuration.
    We can investigate this for you but in that case, I can only offer you our Professional support in Performance>Support.

Viewing 15 replies - 1 through 15 (of 15 total)
  • The topic ‘W3C 500 Error when clearing cache’ is closed to new replies.