• W3 Total Cache plugin is enabled on your site – even with the basic of basics enabled (no special theme, no other plugins) that it prevents you from being able to login.

    I have the transcripts of the chat I had with Dreamhost to try and resolve these issues.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    That shouldn’t prevent you from logging in…

    What error are you getting on login?

    Thread Starter tarzine

    (@tarzine)

    It shouldn’t but it did.

    Here is my chat with Dreamhost supports.

    (05:20:16) Andrew K: Can you please try clearing your browser cache/history and then try logging in again for me?
    (05:20:47) Tarzine: As mentioned I did do that plus tried other browsers
    (05:21:03) Tarzine: I was going to restart my laptop.
    (05:21:16) Andrew K: I understand. I disabled w3 Total Cache just now. Can you try logging in for me now?
    (05:21:38) Tarzine: Oh, you didn’t mention that….ok
    (05:21:40) Tarzine: trying now
    (05:22:22) Tarzine: Yep able to login in now
    (05:22:38) Tarzine: That was weird, why did that happen?
    (05:23:00) Andrew K: Most likely W3 Total Cache conflicted with another plugin you have installed
    (05:23:02) Tarzine: Should I send a support ticket to the plugin?
    (05:23:08) Andrew K: Well…
    (05:23:11) Tarzine: WTF
    (05:23:15) Tarzine: lol
    (05:23:30) Andrew K: What I would recommend first, would be to disable your other plugins, and just enable W3 Total Cache… Then try to login.
    (05:23:33) Andrew K: If you can….
    (05:23:40) Andrew K: Then enable your other plugins one at a time
    (05:23:48) Tarzine: ok
    (05:23:59) Tarzine: That is such a waste of time
    (05:24:09) Andrew K: When you come across the one that locks you out, that would indicate the plugin conflicting with W3 Total Cache.
    (05:24:32) Andrew K: I understand, however we do not have a way to determine which plugins clash with others unfortunately ??
    (05:24:45) Tarzine: ok thank you.
    (05:24:57) Andrew K: You’re very welcome! ??
    (05:24:58) Andrew K: Is there anything else I can assist you with today?
    (05:25:24) Tarzine: No thank you. Have a good day.
    (05:25:25) Tarzine: bye
    (05:26:21) Tarzine: Oh crap
    (05:26:27) Tarzine: it happened again
    (05:26:27) Andrew K: I am here still ??
    (05:26:50) Andrew K: What’s the error you’re seeing?
    (05:27:03) Tarzine: I disabled all plugins…
    (05:27:41) Tarzine: Only activated W3 Total Cache and I got kicked out of my site
    (05:27:52) Tarzine: Unable to login
    (05:27:57) Tarzine: Again
    (05:29:31) Andrew K: One moment
    (05:29:49) Andrew K: Try now?
    (05:30:11) Tarzine: Yep able to login
    (05:30:36) Andrew K: That is weird. Because the plugin is not active.
    (05:30:37) Andrew K: Try this….
    (05:31:02) Andrew K: While logged in.. change your theme to a default WordPress theme, and then activate W3 Total Cache
    (05:31:12) Tarzine: ok
    (05:32:51) Tarzine: WTF! that stupid plugin kicked me out again.
    (05:33:25) Tarzine: I changed the theme and then activated the plugin
    (05:33:37) Andrew K: Super weird! Hmmm….
    (05:33:41) Tarzine: It’s not me
    (05:33:44) Tarzine: lol
    (05:33:46) Andrew K: No I believe you
    (05:33:47) Andrew K: ??
    (05:35:24) Andrew K: Alright. So in this case, I can disable it again, and I’d recommend 2 things: 1 – leave the plugin disabled for now, and 2 – contact W3 Total Cache support to let them know that whenever their plugin is enabled on your site – even with the basic of basics enabled (no special theme, no other plugins) that it prevents you from being able to login. They will need to assist you with this issue further in this case.
    (05:36:28) Tarzine: Ok, thank you again.
    (05:37:25) Andrew K: You are very welcome! ?? Is there anything else I can assist you with today?
    (05:37:42) Tarzine: No, thank you – again…lol
    (05:38:06) Andrew K: ??
    (05:38:08) Andrew K: It was a pleasure chatting with you today! If you would like to provide feedback on our chat today, please click the ‘Rate This Chat’ button that appears once our chat ends. When you are ready, you can close out this conversation by clicking the “options” button at the bottom of this chat box, and then click ‘End This Chat’. Thank you again for using our Live Chat service.
    (05:38:56) Tarzine: ok
    (05:39:01) Tarzine: Have a good day
    (05:39:05) Tarzine: Bye

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    Okay but what ERROR are you getting when you try logging in? ??

    Does the page just refresh? Does it say something about cookies?

    Thread Starter tarzine

    (@tarzine)

    Mika,
    The only error I received was I was unable to login. I had to contact support at Dreamhost to deactivated so I could login.

    It wasn’t a cookie problem because I tried 3 different browsers and the support person at Dreamhost also experienced the same problem. I have had issues with this plugin but this is the first time it did not let me log in.

    What I tried.
    – Clearing cache/history
    – Deactivated all the plugins
    – Only activated W3 Total Cache plugin and the problem still happened
    The support person at Dreamhost suggested I contacted W3 Total Cache.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    Okay so what does “unable to login” mean in this case?

    Sorry, I know I sound pedantic or nit picky, but since I can’t experience it myself, it helps if you describe it.

    Like “I went to log in, I put in my name and password, I clicked enter, and …”

    And it’s the “…” I don’t know ?? Did the page just refresh? Did it show an error? I’m guessing it just refreshed, but I hate guessing ??

Viewing 5 replies - 1 through 5 (of 5 total)
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