W3 Total Cache Error: Files and directories could not be automatically created t

  • Hello,
    When using your plugin, I didn’t have the correct file permissions set up to allow your plugin to write to my wp-config.php file so I manually added the code provided by your plugin. The error message which first alerted me about the problem still shows. How do I go about getting rid of the error? I checked my page source and it appears your plugin is operating as should.

    Screen shot of error can be found here:
    https://www.timberlane.com/wp-content/uploads/2018/10/W3-total-cache-error.png

    Please advise.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • bgdstr

    (@bogdanstratulat)

    I would suggest to un-install the plugin at this point. Sometimes, if something is failing during the uninstall process some leftovers from the plugin are left behind and those can create some issues over the integrity of your WordPress. If this is happening we recommend the following:

    Using FTP, file manager or whatever method are you using to connect to your website files, please go to the “wp-content” directory, and look for the following files:

    w3-total-cache-config.php
    db.php
    Advanced-cache.php
    Cache

    Before you remove them, we strongly recommend backing them up somewhere, just in case. They should be completely safe to delete, but we always like to advise on backing up before making any changes to a live site.

    Once you’ve backed up the files locally, delete them.

    In the same folder, look for these two directories:
    w3tc-config
    Back them up, just in case, then delete.

    Once those files have been removed, please navigate to the root folder of your WordPress installation and check the .htaccess file.

    Please check that file to see if it has any W3 Total Cache rules still configured after the uninstall. If there are any, remove the W3 Total Cache rules.

    The last step is completely optional,
    Go up to the root of your WordPress install and find “wp-config.php”. This is another very important file, so make a backup.
    Once you’ve got a backup, edit it, and look for “define (WP_CACHE’, true);”. Change the “true” to “false”, save, and upload.

    Once this is done you may want to re-install it, but make sure the permissions are correct.

    Thread Starter mretlaw1419

    (@mretlaw1419)

    Hello,

    Thanks for your response. So you’re recommending I uninstall the plugin, and not let it ride because even though I manually entered the code into my wp-config file, the plugin may not have been installed correctly? And there is no way to delete/remove the error code?

    I will uninstall the plugin, check for your recommended files. If they are not there, reinstall the plugin? If they are there, follow your steps to remove the files, then reinstall the plugin?

    Also, there are a couple spots in your comment I think may need to be revised:
    1. In “wp-content” directory, the first set of files to check should be in the W3 Total Cache plugin directory?
    2. In same first set of files to check you have ‘Cache’ but no file extension after it. Will this also be a .php file?
    3. In second group of files, you say “In the same folder, look for these two directories: w3tc-config”. You didn’t list the second directory to delete. What is the name of the second directory?

    Please advise.

Viewing 2 replies - 1 through 2 (of 2 total)
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