W3 Total Cache Error

  • Resolved ashcom

    (@ashcom)


    2 months, 1 week ago

    Hello, I wanted to reinstall some applications on WordPress but before being able to reinstall by wanting to connect to my wp-admin and access my WordPress dashboard a blank page appears writing:

    W3 Total Cache Error: some files appear to be missing or out of place. Please re-install plugin or remove /homepages/9/d953215187/htdocs/clickandbuilds/Ashcom/wp-content/advanced-cache.php.
    There has been a critical error on this website.

    So I no longer have access to my WordPress so no possibility of reactivating the W3 Total Cache plugin, I do not know how to do can you help me please? Thanks in advance

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @ashcom

    Thank you for reaching out and I am happy to help!

    1. Check .htaccess File (make backup)
      W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
      Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache

    Let me know if this helps!

    Thanks!

Viewing 1 replies (of 1 total)
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