Vote button just spins

  • Resolved mrmckeen

    (@mrmckeen)


    2 months, 1 week ago

    When I click on the vote button after making a selection the vote just spins and never registers. I have cleared the cache before and it worked for a while but that doesn’t seem like a good solution ?? … Any ideas on how to permanently fix this? I am just guessing but I wonder if it has anything to do with minimizing the code (html,js,css)?

    Thanks again!!!!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter mrmckeen

    (@mrmckeen)

    It messed up the link above. What I was trying to say is the website url and that

    and the polls plugin / module appears on everypage in the righthand sidebar.

    Thanks!

    • This reply was modified 2 months, 1 week ago by mrmckeen.
    Plugin Support Jasmine

    (@hyenokian)

    Dear @mrmckeen,

    Thank you for the topic.

    I wanted to inform you that our development team has reviewed your case and confirmed that the plugin is functioning correctly.
    You can view the video linked below for reference.

    View post on imgur.com

    Since we didn’t identify any issues, unfortunately, we can’t determine the cause of the problem you mentioned—this could be due to a cache conflict or another factor.

    Please check this again and let us know if you need any further assistance.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mrmckeen,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.