Visual Editor is blank following 4.2 update

  • I really need help as I do not understand or have the understanding of how things are being explained. Here’s what I have done since I upgraded to 4.2.1 and my visual editor is blank yesterday.

    1. Deactivated plugs in-it made no difference
    2. Tried the twenty fifteen theme- no difference
    3. Tried a different browser (Firefox) – still not working
    4. Tried manually downloading wordpress but I don’t understand the steps required.

    I’m really un-tekky and don’t understand the lingo. Could someone perhaps recommend a video that could help me? I am feeling very lost in this whole process and really need to get my site working again ??

    I see it’s asking for a link to my site…not even sure what they mean by that other than it’s https://www.ahundredhearts.com

    Thanks so much,
    Marianne

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  • Moderator t-p

    (@t-p)

    Tried manually downloading wordpress but I don’t understand the steps required.

    – Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.
    – If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.

    Thread Starter ahundredhearts

    (@ahundredhearts)

    Thank you Tara…I’ll give it a shot and let you know ??

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