Visual Composer child folder disappearing during update

  • Resolved GrayMediaLtd

    (@graymedialtd)


    8 months, 3 weeks ago

    When I update Visual Composer, as it’s unpacking the Zip file the folder /visualcomposer/visualcomposer gets removed causing the following error. 

    Error Details
    =============
    An error of type E_ERROR was caused in line 102 of the file /www/wp-content/plugins/visualcomposer/plugin-wordpress.php. Error message: Uncaught Error: Failed opening required '/www/wp-content/plugins/visualcomposer/visualcomposer/Env.php' (include_path='.:/usr/share/php') in /www/wp-content/plugins/visualcomposer/plugin-wordpress.php:102
    Stack trace:
    #0 /wordpress/wp-settings.php(520): include_once()
    #1 /www/wp-config.php(113): require_once('/wordpress/wp-s...')
    #2 /wordpress/wp-config.php(5): require('/www/wp-config....')
    #3 /wordpress/wp-load.php(50): require_once('/wordpress/wp-c...')
    #4 /wordpress/wp-admin/admin-ajax.php(22): require_once('/wordpress/wp-l...')
    #5 {main}
      thrown

    We’ve been experiencing this error for quite some time and the only way to update the plugin at the moment seems to be to manually upload the zip file and extract it from the command line.

    Is this a known issue and is there a way to fix it?

Viewing 1 replies (of 1 total)
  • Plugin Support Rohan Khandeparkar

    (@rohanvc)

    Hello,

    There can be an issue if the hosting provider does not support the same name for the directory and its sub-directory (in this case: /visualcomposer/visualcomposer ).
    You can check with the hosting provider if there is any way to add an exception rule for this case so that the plugin can be updated normally.

    Thanks,

Viewing 1 replies (of 1 total)
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