Visitor’s City – unknown

  • Resolved skyfly024

    (@skyfly024)


    11 months, 3 weeks ago

    After no country or city was recognized, I was partially successful. Land now goes and are recognized. The permissions for GeoLite2-Country.mmdb and GeoLite2-City.mmdb were 604. After changing to 644, at least the countries were displayed again. Unfortunately not the cities ??

    Thanks,
    G?sta

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Mostafa Soufi

    (@mostafas1990)

    Can you please check the PHP error log? also is the GeoIP City enabled in the settings page?

    Btw, do you use the latest version of plugin?

    Thread Starter skyfly024

    (@skyfly024)

    Yes City is of course activated.

    Error: WP Statistics Error: The MaxMind DB file’s search tree is corrupt

    Thread Starter skyfly024

    (@skyfly024)

    After manually uploading the MaxMind DB file’s files via FTP, the error went away. But cities are always not recognized.

    Thread Starter skyfly024

    (@skyfly024)

    Hello,
    the problem is “Hash IP Addresses”. Now when I disabled it, the cities are also shown.
    But I think that for better data protection, city recognition should also work with “Hash IP Addresses” activated.
    Can you please realize this?

    Thanks,
    G?sta

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Thank you for explaining the issue, I asked our development to review the issue with “Hash IP Addresses” and will get back you once once we fixed it.

    Best

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hello,

    Just wanted to let you know that we fixed the issue in v 14.6.0, then you can update to the latest version.

    Best

Viewing 6 replies - 1 through 6 (of 6 total)
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