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Resolved mrconwaytwitty
(@mrconwaytwitty)

3 years, 11 months ago
Hello .,
the following problem: I am building a fresh WooCommerce. The problem is that as a pure visitor, you can not add products to the cart. The shopping cart is always empty. Only if you are logged in as a user (user role no matter admin, customer, etc.) – the main thing is that you are logged in. Have also once forwarded to the cart after the add to cart => same problem. The shopping cart remains empty.

It’s a very fresh setup without me making any changes anywhere in the code.

WooCommerce Version 5.1.0
I already disabled all plugins (except WP and WOO) => same error.
There is no error in the Console.
WooCommerce Status:
WooCommerce REST API package: 5.1.0
WooCommerce Blocks package: 4.4.3
Action Planner Package: 3.1.6
WooCommerce Admin Package: 2.0.2
WordPress memory limit: 256 MB
PHP version: 7.4.14
WP Theme Flatsome (current version).

I have already test disabled all plugins (Except WooCommerce) and switched to the default theme 2020 .

I have tested all browsers (Chrome, FF, Edge, Opera) , 2 different computers, 3 different smartphone (Apple + Android) -> Everywhere the same problem.

The PHP Error Log does not log any errors (related to the shopping cart) .

In the console also no error is logged.

Only in the debug file something was logged.

This message was triggered by wp-debugging.
```
Call stack:

wp_die()
wp-content/plugins/wp-debugging/vendor/norcross/debug-quick-look/includes/parser.php:54
DebugQuickLook\P\run_parse()
wp-content/plugins/wp-debugging/vendor/norcross/debug-quick-look/includes/actions.php:59
DebugQuickLook\A\run_quicklook_action()
wp-includes/class-wp-hook.php:292
do_action('admin_init')
wp-admin/admin.php:175
```
Does anyone know what this could be?

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

(@sukafia)

I understand that on your store visitors can’t add an item to the cart. I’m happy to help with this!

Just to be sure we’re on the same page, you’ve followed these steps to do a conflict test and the issue still persists, correct?

If that’s indeed the case, this looks like something that’d be caused by your caching configuration. Please ensure your cart page isn’t being cached – We highly recommend following this guide to set up caching on your site/server: https://docs.woocommerce.com/document/configuring-caching-plugins/
(You may want to reach out to your hosting provider to double-check their server-side caching configuration).

Please check the above recommendation and if you need further assistance, please share your site’s system status report to help us understand your setup and help further.

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

We await your response to better assist you.

Thread Starter

mrconwaytwitty

(@mrconwaytwitty)

3 years, 11 months ago

Hi @sukafia , thanks a lot for you answer.

Just to be sure we’re on the same page, you’ve followed these steps to do a conflict test and the issue still persists, correct?

Yes i have – dont run.
I have set up a second “test store” via a subdomain (PHP version, theme version, woo version = same) and there is not the problem.

I have disabled caching in the shopping cart -> Without success.
I also disabled all plugins (except Woocommerce + Theme TwentyTwenty) -> without success.

I hope you can help me.

Here is the system log:


### WordPress Environment ###

WordPress address (URL): https://inkybros.de
Site address (URL): httpss://inkybros.de
WC Version: 5.2.0
REST API Version: ? 5.2.0
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: ? 5.7 - There is a newer version of WordPress available (5.7.1)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.28-nmm1-log
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.0
WC Database Prefix: ttd0z_
Total Database Size: 3.82MB
Database Data Size: 3.25MB
Database Index Size: 0.57MB
ttd0z_woocommerce_sessions: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ttd0z_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
ttd0z_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_actionscheduler_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_options: Data: 1.12MB + Index: 0.09MB + Engine MyISAM
ttd0z_postmeta: Data: 0.41MB + Index: 0.19MB + Engine MyISAM
ttd0z_posts: Data: 1.66MB + Index: 0.11MB + Engine MyISAM
ttd0z_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
ttd0z_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ttd0z_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_dhl_im_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_dhl_im_product_services: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_dhl_labelmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_dhl_labels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_packaging: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_packagingmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipmentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipment_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipment_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipment_labelmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipment_labels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipping_provider: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_woocommerce_gzd_shipping_providermeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ttd0z_wpmailsmtp_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ttd0z_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 105
blocks: 23
custom_css: 1
customize_changeset: 279
featured_item: 8
nav_menu_item: 26
page: 17
post: 15
product: 57
product_variation: 5
revision: 193
ux_template: 2
wpcf7_contact_form: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

Query Monitor: by John Blackbourn – 3.6.7
Antispam Bee: by pluginkollektiv – 2.9.4
Contact Form 7: by Takayuki Miyoshi – 5.4
Nextend Social Login: by Nextendweb – 3.0.27
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.53

WooCommerce: by Automattic – 5.2.1
WP Debugging: by Andy Fragen – 2.9.2
WP Mail SMTP: by WPForms – 2.7.0
YITH WooCommerce Wishlist: by YITH – 3.0.20

### Inactive Plugins (3) ###

Debug Bar: by wordpressdotorg – 1.1.2
Germanized for WooCommerce: by vendidero – 3.4.2
WP Fastest Cache: by Emre Vona – 0.9.1.6

### Dropin Plugins (1) ###

db.php: Query Monitor Database Class

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8 - /shop/
Cart: #9 - /warenkorb/
Checkout: #10 - /checkout/
My account: #11 - /mein-kundenkonto/
Terms and conditions: #296 - /agb/

### Theme ###

Name: inkybros_child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.13.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 25
Oldest: 2021-03-31 13:13:31 +0200
Newest: 2021-04-15 16:49:38 +0200

### Status report information ###

Generated at: 2021-04-15 17:02:25 +02:00

Thread Starter

mrconwaytwitty

(@mrconwaytwitty)

3 years, 11 months ago

@sukafia any idea?

Thread Starter

mrconwaytwitty

(@mrconwaytwitty)

3 years, 11 months ago

I have now made a test. I copied the whole setup with Duplicator to a subdomain with a new database ==> There I don’t have the shopping cart problem. I am completely confused. It is exactly the same setup. https://dupliziert.inkybros.de/

Thread Starter

mrconwaytwitty

(@mrconwaytwitty)

3 years, 11 months ago

Can be closed. Could solve the error. Was due to the database. I copied the database from the subdomain, replaced the urls and entered the database of the subdomain (with the replaced urls) in the wp-config as a new database. Now it works.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Visitors cannot add anything to the shopping cart’ is closed to new replies.

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