Visitors are not tracked?

I found that we reached the limit, but there was no message anywhere. Bad! Also, what’s the meaning of visitors/user? Do you count all the visitors? What about is a visitor in a day go on the website 3 times, reading 10 pages in total?

Hello!

As we’re unable to view your email address to check your SalesIQ account related information, we’re unable to confirm if you’ve really exceeded your monthly visitor tracking quota or you’re unable to see visitors due to an incorrect setting.

There is a limit on the number of visitors a SalesIQ account will track each month and this number varies based on your subscription, as detailed
here.

The visitor tracking limit is calculated on your daily, unique visitor traffic. In other words, visitors who revisit your website multiple times on a single day are counted as a single visitor.

However, once this limit has been exhausted, an automated email is sent to the account owner’s email address, notifying him about the situation and options to either upgrade or continue without visitor tracking until the next renewal date – when it’s reset.

A screengrab of such an automated email, can he seen here.

To set the record straight, we recommend that you email us at support[at]zohosalesiq[dot]com with your account information, so we can investigate further. We recommend against revealing such sensitive information on a public forum like this.

Regards,
Zoho SalesIQ Team.

The problem was with the limit, but no message was displayed. Could you please report the problem with a clear message, so the user knows exactly what’s happened?

Hello,

Yes, we’ve relayed your suggestion to the developers to make sure this message is displayed as an alert banner inside the SalesIQ Dashboard, in addition to the automated email that’s already being sent to the account owner.

We hope to deploy this update as soon as possible.

Regards,
Zoho SalesIQ team.