“Visible, unchecked by default” not working

Good day,

Thanks for writing in with those details and letting us know the troubleshooting steps already completed.

I went ahead and ran a test with our production version of the plugin and the official WooCommerce storefront theme with the blocks used for the checkout page and was unable to replicate the issue.

Could you inform us which theme is in use and the URL to the store?

Lastly, please enable remote diagnostics. This way we’ll be able to pull up a system report on our end.

Hey,

is there any way of responding privately?

Michael

Noticed another behaviour… if I am logged in the checkbox is unchecked, but for anonymous users the checkbox is checked by default. Why is that?

Further debugged it… the Block does not save the value “uncheck” in the options table. Always is “check”. As soon as I update the data in the options table it works fine.

So I think the problem is the saving of the data from the block.

• This reply was modified 10 months ago by mbaierl.

Hi Michael,

You sure can respond privately using our contact form

It’s difficult to troubleshoot this issue as we’re not able to replicate it. Once you reply to us with a little information hopefully we’ll able to reproduce and debug.

Kindly provide us with the following:

• Theme
• Results when using the Woo Storefront Theme
• Is there a CDN integrated with the site?
• Is Auto Minifying used?
• A video showing the issue if possible
• Any other information that you might think will be helpful

Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.