Virtual variable products stuck Processing

  • Resolved gizmo2501

    (@gizmo2501)


    3 years ago

    Hi there,

    I have a variable product with 3 variations. All variations are marked as “Virtual” items.

    However, when a payment completes via Stripe (and I successfully receive the payment), these orders are stuck with the “Processing” status. They never move to “Completed”.

    This means users never get confirmation e-mails, and I have to manually mark them as completed.

    Can you help?

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